Dezerellease Cruz
New York City, NY
347-520-0481 |duniquecruz@gmail.com
Summary of Qualifications
- Five plus years of customer service experience in various sectors
- Certified in retail Customer Service and Visual Merchandising
- Proficient in Microsoft Word and Excel
- Worked in a team of more than 10, displayed listening, organizational, communication, intrapersonal, and interpersonal skills
Work Experience
Disney’s All Star Movies Resort
Served guests food and drinks
Cleaned tables and trash
Worked cash register
Danced and entertained guests
Great Performances: NYC Catering New York, NY
Waitress Staff May 2018 – Present
Served guests food and drinks
Bussed tables
Greeted guests
Assisted with set up and break down of events
New York City College of Technology Brooklyn, NY
Student Liaison for Paris Exchange Summer Study Program May 2018 – June 2018
Facilitated communication between student and instructors
Mediated potential conflict with a student and NYPD
Administrative work
Center for Frontline Retail New York, NY
Class Assistant September 2017 – December 2017
Assisted facilitators with scribing, taking notes and presentations
Greeted and welcomed students and directed them to tables
Led energizers
Input student data into spreadsheet
YM&YWHA of Washington Heights and Inwood New York, NY
Group Leader September 2016 – June 2017
Greeted parents and directed them to appropriate rooms during student showcases
Hosted birthday parties on Sundays (greeted parents, served cake drinks, set up decorations)
Navigated students from homeroom to enrichment periods
Assisted activity specialists with enrichment period; encouraged participation and led energizers
Facilitated own afterschool clubs on Fridays
YM&YWHA of Washington Heights and Inwood New York, NY
Teacher’s Aide July 2016 – August 2016
Assisted head and associate teachers with setting up and running daily class activities (snack time, work time, etc)
Ran errands for head and associate teachers (buying supplies/food at supermarket)
Read to students during down times
Engaged with students during work time, play time and special activities
Coney Island Public Library Brooklyn, NY
Library Assistant/Homework Helper September 2014 – May 2015
Organized and checked in books during down times
Facilitated homework help program for students in grades 1-8
Supported staff and specialists with Babies and Books program, Poetry and Percussion Time, Video and Game time
Jewish Home Lifecare New York, NY
Resident Assistant July 2013 – August 2013
Assisted with transportation of in-house residents to and from events
Assisted registered nurses with daily activities; delivering food, water, etc.
Filed paperwork and labeled inventory in office
Conversed with patients and residents and provided emotional support
Ran errands for staff
Sprout Farms Brooklyn, NY
Community Garden Assistant July 2012 – September 2012
Watered seeds and plants in all raised beds
Weeded raised beds
Tied tomato plants to supports
Threw away trash found in and around garden
Cut grass
Community Association of Progressive Dominicans New York, NY
Summer Camp Counselor July 2011 – August 2011
Assisted staff with attending to children’s dietary and social needs
Assisted staff with daily activities (game time, arts and crafts time, etc.)
Watched over children during fieldtrips
Ran errands for staff
Bellevue Hospital New York, NY
R.N. Assistant December 2010 – June 2011
Checked patient’s blood pressure and heart rate
Provided patients with food, water and personal care items
Stripped beds and disposed of soiled linen
Input patient data into spreadsheet
Conversed with patients and provided emotional support
Ran errands for staff and patients
Education/Certifications
Harvard Business Publishing: Harvard ManageMentor Orlando, FL
Certificate of Completion in Stress Management November 2018
CUNY City Tech Brooklyn, NY
Bachelor’s Degree in Hospitality Management January 2018 – 2020
LaGuardia Community College Small Business and Development Center
Center for Frontline Retail New York, NY
Customer Service Certificate August 2017
Visual Merchandising Certificate August 2017
Kingsborough Community College Brooklyn, NY
Associates of Arts in Liberal Arts September 2013 – August 2015
