In the topic of customer service, the positive and negative ideas that come from it are very straightforward. The important pros are that when good customer service is delivered, it is a driving force for an establishment’s positive reputation. This reminds me that at the same time, there are people who will put up with bad customer service in return for exceptional food. However, the problem is that this shouldn’t be an possibility during a customer’s experience. This goes back to how employees are hired. If there wasn’t such a high turnover rate of staff in this industry, this would come across as less of an issue. Negatively, when provided with unsatisfactory customer service, it is less likely that a relationship will grow toward a regular customer.