Category Archives: hotel

For creating our hotel concepts.

Open Mind Hotel By Christina & Daniela

Our segment for the hotel was LGBTQ

  1. Room size
    1. Queen
    2. King
  2. Features
    1. Glamorous mirror
    2. Do not disturb/ please disturb
    3. Colorful paints
    4. Colorful wall
  3. Amenities
    1. Free Wi-Fi
    2. Mini bar
    3. Salad bar
    4. Free breakfast
    5. Free T.V
  4. Public spaces
    1. Uni-sex bathroom
    2. Tiki bar
    3. Open space
    4. Hot tub
  5. Private spaces
    1. Quiet place/ Reserve
    2. Romantic area
    3. Socially open
    4. Open space
    5. Piano area



Stay and Play Hotel by: Marissa Panza, Nadia Graham, Gab Mantione, and Jessica Abate

Our segment for the hotel assignment was Families, adults with children

  1. Room size
    1. Suits
    2. Joining rooms
  2. Features
    1. Movie theater
    2. Bowling ally
    3. Pin from where you are wall
    4. Bunk beds
  3. Amenities
    1. Free wifi
    2. Continental breakfast
    3. Pool with slide
    4. Free T.V
  4. Public spaces
    1. Playground
    2. Parking lot
    3. Arcade
  5. Private spaces
    1. Parents only lounge
    2. Private bar
    3. Juice bar for kids


Service Delivery System: Housekeeping


  • How to efficiently clean a room.
  • What things should be done first to make the process go by the fastest.
  • 30-35 minutes goal to clean one room.
  • Train managers the same way so they know what the credentials of the job are and will have empathy toward the employees when they are working.

Real World Training Evaluation Method

  • Scenario training.
  • Test managers as well so they understand the Job and can have empathy toward the staff doing the job.
  • For the scenario a room will be dirtied in  a specific way to evenly measure how staff and managers clean the room.
  • Dirty a room and see how long it takes to clean it


  • Every good comment an employee received on a comment card from the guests room cleaned will give employees points.  Whoever acquires the most points at the end of a period will receive a reward, a Visa gift card or cash bonus.

Service Product

Company: Einsteins Bagels

My idea for a new product would be coffee ice cubes at Einsteins Bagels. Einsteins Bagels is a popular bagel and coffee shop mainly located in airports, college campuses, and heavily populated areas.

– Coffee cubes eliminate the issue that iced coffee drinkers have of watered down coffee. This trend is popular with other coffee shops because creates a use out of what could be a waste.

-This is a huge plus for flavored coffees, as well as people like more than one flavor in their coffees.

-The product will cost 50 cents more but this products will fulfill the customers when they buy our product.

Business Objective
-It cuts down on waste
-The business objective will be to insure the ice coffee will last long and have more flavor for the customer.