Night Shift Complaint by: Kariluz Sanchez, Gabriele M. & Anny Ng


A customer was complaining to the front desk agent after getting a smoky smell room. The front desk manager apologized and the customer was removed to another room.


After the incident, the front desk manager file the report. The report needs every details that happened in the incident, who was involved and how it was managed.  Housekeeping department also needs to take care of this problem.

What’s Next?

To avoid this kind of problem in the future, housekeeping department should be more aware of it and used any method to eliminate the  smoke smell  in the rooms. Before guest check-in, the front desk needs to make sure that the room does not have smoky smell and it is ready for the guest.

Leave a Reply

Your email address will not be published. Required fields are marked *