I am an extra housekeeper last Sunday! That means I have nothing to do! After asking manager, I was trained in the base. I learned how to prepare town-down paper for the next day, how to charge the laundry fee from guests, how to take care of phone calls and send to messages housekeepers and runners. From this training, I understand the relationship between base and housekeeping, we are a team and we work together to provide the best service to our guests with their Disney experience.
On Tuesday our CPs have a Product Knowledge Event in Convention Center. We are introduced by different products from resort’s apartments, such as engineering, merchandise, food and beverage, etc. I am impressed by the new product, Disney Magic Band! With this magic band guests can make room and restaurant reservations, check-in without going to front desk, make payment for everything in Disney, it is a magic!
We have College Program Roundtable meeting this week. Our managers would like to know how we are doing so far and listen to us. Many of us talk about our schedule and bus problems, our short-time training and communication with our trainers. Actually the full-time employees they are all very nice to us, they help us at first because we are not sure what we are doing and feel nervous sometimes. We get along with each other very well.
