This week at Caribbean Beach Resort, I was present for a situation that all hotels are vulnerable to. I was walking down the hall when a guest approached me and told me that there were bed bugs in his room. I immediately got in contact with my manager and told her we have a 724. That is what we refer to the situation as, so that other guests don’t get alarmed. It was impressive to see the procedures they take to handle it. The guests are immediately relocated to a luxury resort and are credited back for their stay. The room is then closed until the dog come that inspect the room. Then they will spray the room with chemicals and seal it closed for three days. Then everything in the room must be replaced and sanitized. Situations like these are the ones you would not wish for but have to always be prepared for. It is important as a manager that you know the proper procedures for taking care of these kinds of situations.
Working in the hotel industry, we always have unexpected visitors and code 724 is fairly common with the turnover of guests from all corners of the world. I think it is great that Disney has such a dedication to guest experience and the procedure for handling said situation is properly conveyed to staff. I can’t say my own work place handled the situation like Disney does when code 724 does happen, but now I can definitely do more for the guest if I am the MOD to make sure the guest feel safe and taken care of.