Author Archives: Suzanne

Jobs, Apple, and Leadership

Posted on June 2, 2012 by Suzanne

To say that Professor Scott Duncan of Organizational Leadership respects Steve Jobs as a leader would be an understatement. At some point during each class, there would be mention of Jobs and/or Apple. The trajectory of his life, career, and … Continue reading →

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Memories

Posted on May 31, 2012 by Suzanne

As the final group of new CP’s arrive to start their journey, I cannot believe mine is ending. How quickly the last four months have flown by. I especially remember the mix of trepidation and excitement for the impending months … Continue reading →

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Lasting Impressions

Posted on May 30, 2012 by Suzanne

I recently received a few Guest Service Fanatic cards, and was recognized by management. I was grabbing an online check-in folder for a guest when management ambushed me with a song, and presented me with a certificate, which included comments, … Continue reading →

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Give Kids The World

Posted on May 27, 2012 by Suzanne

This past Wednesday, I finally had the opportunity to participate in Kids Night Out as part of Give Kids The World. I had some anxiety leading up to it—what would we be doing, and what should I say? After checking … Continue reading →

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So What’s Next?

Posted on May 11, 2012 by Suzanne

I’m feeling a little anxious as I’m nearing the end of the program. I want to be able to relax and fully enjoy my last month here, which I have a feeling will fly by, sadly. If I had another … Continue reading →

Posted in Reflective Photo Journals | 3 Comments

Change is Inevitable

Posted on May 6, 2012 by Suzanne

“Change is inevitable- except from a vending machine.” Robert C. Gallagher I feel as though I have been going non-stop since before I went back to home. When I came back to Orlando, I was deployed to another resort, Caribbean … Continue reading →

Posted in Reflective Photo Journals, Uncategorized | 3 Comments

Making Magic

Posted on April 24, 2012 by Suzanne

When we as cast members seek to make magic, it is not always as obvious as giving out buttons or balloons for something celebratory. It requires us to anticipate needs and desires, as well as listen to what is not … Continue reading →

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Tragedy at Vista Way

Posted on April 24, 2012 by Suzanne

It has been almost a week since we lost a CP in a horrific hit-and-run accident, right outside our apartment complex at Vista Way. She was an ICP from China, worked at Magic Kingdom, and was just 22 years old. … Continue reading →

Posted in Reflective Photo Journals | 3 Comments

My first driving lesson: golf cart!

Posted on April 19, 2012 by Suzanne

Yep, it is true—I have never been behind the wheel before. Well, until two weeks ago! Even though it was a golf cart, and at its maximum, I could probably get somewhere faster by walking, it was still a great … Continue reading →

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Easter at the Fort

Posted on April 11, 2012 by Suzanne

For me, Easter is usually pretty uneventful, but Easter at Fort Wilderness this past Sunday was WONDERFUL. The “magical moments” were aplenty and infectious. I loved seeing the kids smile when we gave them Easter treats and balloons. There were … Continue reading →

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