Author Archives: Fiona

Weekly Journal #16 – Goodbye Party

Posted on June 3, 2012 by Fiona

Every day I would count down how many more days I have left before I leave. I was so happy on my last day of work, and did not think I would cry at all. My last day was on … Continue reading →

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Read and React #5

Posted on May 28, 2012 by Fiona

While attending my Organizational Leadership class, I have been introduced to various different types of leadership methods. The one I found to be the most interesting was the Toyota Production System (TPS). This leadership method originated from the Toyota car … Continue reading →

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Reflective Journal #15

Posted on May 26, 2012 by Fiona

It’s so wonderful receiving so many lovely letters and gratuities from my guests! I actually saved up all the tips I have earned and it totaled up to $794, which really shocked me because it’s quite a large amount of … Continue reading →

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Reflective Journal #14

Posted on May 18, 2012 by Fiona

I had a VIP guest about two months ago, who was allergic to dust and chemicals. Whenever I had to clean their room, I would try to clean it as clean as possible because of their special condition and also … Continue reading →

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Reflective Journal #13

Posted on May 8, 2012 by Fiona

(I’m sorry for the bad quality picture!) I finally got my very first guest fanatic card as a housekeeper!! I was so happy when my manager told me I got one. I never thought I would’ve gotten one, but I … Continue reading →

Posted in Reflective Photo Journals | 4 Comments

Reflective Journal #12

Posted on April 30, 2012 by Fiona

I finally got my certificate for EARNING MY EARS! I got it kind of late considering how I got it here by January. I’ve had a “check-in” conversation with my executive manager about my experience. I told her how I … Continue reading →

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Read and React #4

Posted on April 25, 2012 by Fiona

Keeping guests’ happy is definitely encouraged for the continuous flow of business, but keeping employees satisfied is even more important. It is the employees who helps keeps the guests happy and coming back. The first interaction the guests have are … Continue reading →

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Weekly Reflective Journal #11

Posted on April 19, 2012 by Fiona

Last Tuesday, all housekeeping CPs in Caribbean Beach Resort had the opportunity to visit the textile services, where they wash all the linens. It was definitely a huge facility where we were able to see all the different machinery they … Continue reading →

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Reflective Journal #10

Posted on April 4, 2012 by Fiona

After doing a better job, I started receiving a lot of tips. This week, I’ve already gotten about $120 tips in cash! They also didn’t have to, but most of them would take the time to write on note papers, … Continue reading →

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Reflective Journal #9

Posted on March 29, 2012 by Fiona

A few days ago, we had a CP meeting where the CP manager finally told us we were able to be cross trained to front desk, retail, houseperson, or etc. if we had asked. I thought it was really late … Continue reading →

Posted in Reflective Photo Journals | 2 Comments