When I think of the name “Traditions” what comes to mind are rituals, coming-of-age ceremonies, and rites of passages. In some way, that was what Traditions was. It was the day we learned more in depth what this company is about and what values they encompass. It was the day we received our name tags and became official cast members.
In “Create company loyalty with new-hire practices,” Tasha Freidlein states that “when an employee steps into a new job, how they are brought on board may be the most important factor in whether they remain.” I think this is the most accurate way to describe Disney’s view on Traditions and the many orientation classes they hold for new cast members.
At Traditions, everything the educators spoke about, whether it was about the four keys (safety, courtesy, show, and efficiency) or the history of Disney, always came back to creating magical moments for not only the guests but for ourselves. Using terms like backstage/onstage in regard to work space, “cast members” instead of workers, and “costumes” instead of uniforms, all help to preserve the magic of Disney. Every single cast member is vital for performing for each individual guest.
At Traditions, they played several videos, some of which included the reactions of kids finding out they were going to Disney World and cast members’ reactions to thank you letters from guests. They were absolutely inspiring to me and made me crave the opportunity to make a guest’s day. We were shown that guests hold Disney in high expectations and it’s up to us to make their stay amazing. The way Traditions was conducted showed that Disney cares about their guests but also about making sure cast members are happy and having fun as well.
I also thought everything that was taught in Traditions can be applied to my living and learning situation. Whether I am interacting with my roommates, playing in the parks, or studying for work, I try to remember that while maintaining safety, courtesy, show, and efficiency, I also have to really be happy and not half-hearted about my actions. True enthusiasm shows and that’s what makes a happy moment a truly magical one.