Steps to Success…

My name is Tikia Mosley and I am a New York naive, loving and hating this wonderful city both at the same time. I am also a transfer student from Norfolk State University, located in Norfolk, Virigina where I studied Psychology. A few years into my studies  I realized that I had no desire to pursue a career within the Psychology field, and so I returned to New York. It wasn’t until a few years later that I had realized my true passion and what it was that made me happy, showing hospitality towards others.

Fast forward to today I am here at City Tech to complete my Bachelors and earn a degree in Hospitality Management. I would like to have a career as a General Manager or Events Director working for a major hotel chain such as Hilton or Marriott. I have been working in the Hospitality Industry for quite some time now, having held positions such as a server, hostess, reservationist, and concierge . My professional experience makes me both very knowledgable and comfortable within the hospitality industry. Throughout my years of experience, I was able to learn first hand how to interact with different people on a personal level and provide them with great service, many of whom I may have never came in contact with if not for my specific job title.

Today I know I truly enjoy being able to deliver outstanding world-class customer service on a personal level. Knowing that a guest leaves completely satisfied and looks forward to another great experience in the future because of my service, is a rewarding feeling. I know as a General Manager I must be able to ensure my guests have a great experience from arrival to departure. I feel confident that the learning tools I will receive here at City Tech will lead me to my degree. Also sharpen my skills and knowledge for the world of hospitality. So I look forward to sharing my Steps to Success here on OpenLab.


This is the first post on your Learning Blog. Edit or delete it, then start blogging!

The ePortfolio is both a Learning Blog and an Academic Career Portfolio. Use the Learning Blog to document your learning experiences and class assignments each semester. As time goes by, add content to the Academics and Career sections to show your department, graduate institutions, or future employers how well prepared you are for your chosen career.

NOTE: Remember to add appropriate Categories and Tags to your posts. This will help your professors and other visitors find the content they are looking for. The Categories “Coursework” and “Field Trips” and the Tags “OpenLab” and “City Tech” have already been applied to this post. Feel free to make changes!