All posts by Malica_L

Black Tie Hotel by Malica Lampley

Name of Hotel: Black Tie Hotel

Location: Manhattan, NY (Flatiron District)

Hotel Mission Statement:

Our hotels commitment is to provide the highest level of professionalism, luxurious lodging, and outstanding service to our guests. Our hotel focuses on business travel, leisure travel, and travel correlated with group meetings. We emphasize tremendously high standards in our rooms, food and beverage, and overall service. Services are provided for our employees to be expertly trained so you will have an everlasting Black Tie experience.

Three Key Physical Features:

  1. Gothic furniture imported from Paris, subtle Renaissance feel to create the atmosphere of elegance and royalty. All of our furniture bears our famous logo of a black bowtie.
  2. Our special partnership with École Nationale Supérieure d’Architecture de Paris-Belleville allows the students at the school to create the furniture for the hotel as a part of their school curriculum to further their educational goals and standards.
  3. Considering the hotel is in New York City all of the linens, beds, food and pieces of art are made and/or purchased in New York City. They were all created from start to finish at the New York City College of Technology. All flower arrangements are bought at local farmers/green markets to provide diversity and support local business.

Three Key Services:

  1. Our relationship with Eleven Madison Park restaurant allows the black tie hotel provide fine dining service, as well as a wonderful place to dine for special events just steps away from the hotel.
  2. Our hotel is in partnership with Luxor Limo – NYC which provides our guest with airport shuttle and pick up/drop off service. Limos and luxury cars can be requested ahead of time. No other hotel has this opportunity which makes out hotel highly favored.
  3. Our rooftop bar and dining room offers stunning views of Madison Square Park and the Flatiron district of Manhattan. The menu features farm fresh and locally grown food with a Parisian flare.

Continue reading Black Tie Hotel by Malica Lampley

Night Shift Complaint by Malica, Sheena, Nadia, and Daniella

Problem

A diamond member requested a specific meal for lunch and the food arrived late and the order was incorrect.

 

Report

After the incident, the front desk manager as well as the food and beverage department is to file a report. The report details the incident, when and quickly the incident was resolves, and the names of those who was involved in creating and resolving the incident.

What’s Next?

To avoid this kind of problem in the future, as soon as a diamond member or any guest in the hotel files a specific order for any of the accommodations within the hotel the guest should receive a confirmation on the order. As well as a follow-up to insure that order is correct before being inputted into the system a second time. Another way these issues can be avoided is by having every department, even if the request doesn’t match the department, should receive a notification so that they can ensure everything is done as swiftly as possible.

A Seasonal Summer Dish

Accessibility Hotel

Accessibility Hotel by Malica, Michelle, Angela and Nagisa 

Room size:
Rooms will be located on the first floor of the hotel.
Hotel room with be large enough to accommodate a wheelchair.

Features:
Stool/bench for showering.
Removable shower heads.
Adjustable beds (height wise)

Amenities:
Kitchen with mini bar.
Activities that do not involve lots of physical movement (painting, pottery, card games).

Public Spaces:
Wheelchair accessible tables (tables that lower).
Ramps at staircases and entrances.

Private Spaces:
Additional handicap stakes in the restrooms.

Data:
Wireless Internet services.
Television with access to Netflix and Hulu (for a little extra fee)
Rooms with free international calling.