What is mobile banking? The question has been answered practically to the whole world because mobile banking has taken the world by storm and made it easier to use bank services from anywhere. Mobile Banking is defined as the
facility provided by the banks to the clients to use their services like transactions from smartphones and tablets even without visiting the bank and its website. For the sake of confirmation, a message of the transaction is sent to the client. There is a different kind of transactions can be made from online banking apps which includes ATM finder, payment of bills, checking and confirmation of account balances and m-commerce
Mobile banking has made life easier and safer because there is no need to carry the cash all the time. It doesn’t just facilitate the client but it also the management of accounts and services easier. There are many advantages, and some of them are mentioned below:
- The bank services are available to you for 24 hours which enables you to transact money safely and easily.
- Paying bills is not a headache now, it allows you to pay bills, block your ATM card.
- Mobile banking is very cost effective as compared to the general banking.
- By utilizing the smart and advanced features of smartphones, banks can provide faster and fraud-free services to their clients.
- It has saved the banks from paperwork which was used in the past to warn or inform the customer. It can be done by just send a text.
- There is no need to go through thousands of documents to find the information of a customer; Mobile banking provides it at a click.
- Easily readable instructions for customers to avoid being scams according to the regions.
- Mobile banking gives the quick access to coupons to the customers which are treated as rewards.
- Chat and call services for the live guidance without visiting bank. It enables clients to know everything about the bank, the process of opening account and closing accounting, information of credit cards.
- Clients live feedback which saves banks’ time of paperwork to conduct surveys.
- With a huge list of pros, there are also some cons of mobile banking which are described below:
- Mobile banking applications are not built for each kind of mobile, there is need of a smartphone to use it.
- Risks of message scams are very high which leads to the leakage of users’ confidential information.
- Transactions are only available for high-end smartphones.