Aspiration is a road that is never ending for me. My name is Vanessa Genius-Jeanfrancois, I was born and raised in  Jamaica in the Community of Portmore. I have always aspired to be a Hotel Manager and this has been the driving force towards pursuing a bachelors degree in Hospitality Management at the New York City College of Technology.  My passion for the hospitality the industry has developed throughout my time living in  Jamaica where I attended the heart college of hospitality and tourism gaining a certificate as a Certified level 2 Commis chef and having worked in various hotels located in north coast area of the island. Throughout my career journey I’ve gained experience in customer service, food handling  and also ethical values.   Having migrated to the U.S i have acquired a job working in the insurance billing field.  Being in this field for almost two and a half years now has broaden my knowledge of customer service, and has equipped me with skills such as problem solving, data entry, educating customers about insurance benefits and also cultivating strong  client relationships.  In addition to the skills  I’ve gained through my career , my personal strengths are that I am an exceptional leader, team player and I always strive for excellence.  Being able to work closely with customers have allowed me to appreciate the field of hospitality even more, just the look of satisfaction on a customers face or even just being able to make them smile provides me with a sense of accomplishment and as such i am looking forward to furthering my knowledge and experience in providing the Best customer that I can offer.