Design for Someone Else

Find a partner.

Designate one of you to be ‘A’ and the other to be ‘B’.

Choose one digital task from the remaining four digital tasks that your partner wrote down on post-it notes.

Step One:

A interviews B about a specific digital task (informed by the earlier exercise).

Step Two:

B interviews A about a specific digital task (informed by the earlier exercise).

Interview Guide

Ask your partner to walk you through the activity, step by step.

1. What’s the first thing you do when you start this task?
2. What happens next? Walk me through each step.
3. What do you expect to happen when you do each step?
4. What parts of this process do you have problems with? What parts of this process could work better, or feel annoying, or confusing, or broken?
5. What do you wish it did differently?

Instructions for Being Interviewed

Be honest.

Be specific.

Be generous; if you don’t give them anything to work with, you’re going to make this assignment (on step 4 and step 5) very difficult for them.

Don’t try to sound tech-savvy. Talk like you talk.