4a. Journal Entry:

Prof. Nicolaou and Classmates,

When it comes to my business experience related so far in this company, I have learned how to speak to clients over the phone in a professional way. I take notes; I listen carefully to what they need or want to be able to accomplish the task as effectible as possible. Also, I have learned how to used an office phone and how to transfer calls from one phone to another. Additionally, I have learned how to create and write professional email for clients with delicate information regarding projects or gathering information for an in-process project we have.

Thank you for your time,

Marielos. Osorio

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