The Ursula C. Schwerin Library offers a 24/7 live chat service for reference and research support, staffed by City Tech Librarians librarians during specific hours and by other academic librarians outside those hours. Chat with a Librarian 24/7 to help you get started with research, and answer questions about the library services and policy. Receive the help you need from your mobile device. You may ask an online librarian anything you would normally seek their help for at the library service desk. To initiate a chat and ask questions, follow these steps:
- You will automatically be connected to the Ask-A-Librarian page page with a short form for you to fill out your name and contact information
- After filling out the form, click “Start Chat” and you can provide any information about your assignment or research topic will be helpful.
- This will connect you shortly with a live City Tech Librarian, or a librarian from another CUNY college or other academic institutions who participate in this cooperative reference service.
Librarians provide real-time assistance to help you with research assistance and the use of the collections. You can also use our form to: schedule a research appointment; search our FAQ’s to find the answers to frequently asked questions about the Ursula C. Schwerin Library, our services and resources, research help, and more; access the list of research guides with recommended resources for various subjects and topics; and register for a number of workshops offered during the spring and fall.
Current students, faculty, and staff are encouraged to use this service anytime!
