General Education SLOs – Page 6 – L4: Living Lab Learning Library

April 26, 2018

Clinic Journals Updated version

Annie Chitlall

Dental Hygiene

Principles of Dental Hygiene Care II

Activity Description: Provide a brief description of the activity

Students will write clinic journals in Dental 1200. Each journal will be written on a completed patient. However, an entry will be made after each phase of patient care. Each student will incorporate ethical reasoning and critical thinking during the phases of the assignment. The students will enter the journal on the Den 1200 open lab site. There will be an open discussion between each student and his/her clinic advisor about the level of patient care provided.

Learning Goals: What do you aim to achieve with this activity?

• For students to reflect on the patient care provided at each appointment and discern if the client goals for care were reached in that session. Ethical self -awareness constitutes a major portion of the patient care process in dental hygiene. Students will have an opportunity to reflect on each clinical session spent with a patient and reflect based on the dental hygiene code of ethics what could have been done differently for a patient. The students will evaluate the different ethical concepts of dental hygiene patient care to answer the following question- Did the patient really need all the services that was planned and implemented or did you create a patient care plan based on your clinical requirements?
• Students will reflect and critique if the patient care plan that was created for that clinical session was appropriate based the patient’s oral health needs. They will also have an opportunity to understand the different ethical concepts that are part of patient care process. A student can use these journal entries to determine for themselves if the patient received optimum care.
• Students will have an opportunity to highlight ethical issue recognition by reflecting whether or not the patient care was not completed after one clinical session because that patient did not satisfy a clinical requirement for that student.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

This assignment is distributed to the students during orientation at the beginning of the semester, there will be a discussion about the number of patients needed for the semester during which the journal entry requirements will be introduced. Students will post a clinical journal within 48 hours of each patient’s appointment for every clinic session. Clinical journals are to be written after each step of patient care is completed. This activity will not occur in the classroom. Students will need about 2-3 hours out-of-class time to complete these journals if they the recommended timeline is followed. This assignment will occur throughout the semester until all patients are completed.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

Preparation for this assignment will be a review and of the assignment along with a sample journal entry that students will follow and the handout given for the assignment. The students need to be able to demonstrate writing mechanics, understanding, and completeness of the assignment. This activity is low-stakes because the grade is a tiny portion of their overall average, however, it can also be a high-stakes because a student will not pass the course if they fail to complete the assignment.

Assessment: How do you assess this activity? What assessment measures do you use? Do you use a VALUE rubric? If not, how did you develop your rubric? Is your course part of the college-wide general education assessment initiative?

An appropriate AAC&U VALUE rubric will be used for the evaluation. However, students will be graded on based on completeness and understanding of the assignment. The student must demonstrate a sophisticated understanding of the concepts in the assignment and must address all elements in the assignment in an appropriate length. The writing must be clear, concise, and correct. No spelling or grammatical errors. Extremely well organized

Reflection: How well did this activity work in your classroom? Would you repeat it? Why or why not? What challenges did you encounter, and how did you address them? What, if anything, would you change? What did students seem to enjoy about the activity?

Currently and from previous experience, the students are not required to complete a journal entry after each clinical session but instead are required to submit three completed journals by the end of the semester. This results in students waiting for the last day of classes to submit this assignment and does not allow for any open discussions between instructors and students. The last-minute submissions or journals have not yielded positive results since most entries are missing pertinent information and students do not have an opportunity for open discussion with assigned faculty members. I would like this activity to be repeated but will modify the requirements for submission. Students will develop a better appreciation of this assignment if after each patient care visit there is a required entry for that visit and an evaluation of their goals for a specific aspect of the patient care process was met. Over the semesters the biggest challenge is receiving these journal entries in a timely manner. Most students wait for the deadline date and post their entries at midnight, this does not allow for a discussion and often results in a low grade. Students seem to enjoy the self-reflection portion of the assignment most.

Additional Information: Please share any additional comments and further documentation of the activity – e.g. assignment instructions, rubrics, examples of student work, etc. These can be links to pages or posts on the OpenLab.

Students are required to write clinic journals in Dental 1200. Each journal will be written on a completed patient. However, an entry will be made after each clinical session with a patient or within 48 hours of the appointment. Each student needs to incorporate ethical reasoning and critical thinking during the phases of the assignment. Each entry should reflect that the student has asked themselves what does ethics mean to you in the dental hygiene patient care process and how did you incorporate the dental hygiene code of ethics in your patient care for each clinical session. Students will enter the journal entries on the Den 1200 open lab site. There will be an open discussion between each student and his/her clinic advisor about the level of patient care provided for each entry that is made. Each journal entry needs to include the level of patient care that was provided based on the goals that were set for that patient.

Please share a helpful link to a pages or post on the OpenLab

April 26, 2018

Testing Usability, Learning Ethics

Joe Jeyaraj

English

Planning and Testing User Documentation (Eng 3780)

Activity Description: Provide a brief description of the activity

Students will do usability testing of a health document either they or a friend or relative may have used.

Learning Goals: What do you aim to achieve with this activity?

How well the document works for its audience and purpose.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

In the second section of the course.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

As assignments go, it is simple in its planning, but complex in its completion.

I use a rubric that I have for upper level courses in technical and professional writing.

I have given students a document I have personally used, and students generally respond well to this type of assignment because it involves their personal life.

Please share a helpful link to a pages or post on the OpenLab

April 26, 2018

Social Media Review

Denise Sutton

Business/School of Professional Studies

Essentials of Marketing (MKT 1100)

Activity Description: Provide a brief description of the activity

Students work in small groups of three. Each group will choose a Fortune 500 company that has a “corporate responsibility” (or philanthropy) component as part of its brand identity. The group will identify three social media platforms (Facebook, Twitter, Instagram or YouTube) and will analyze the company’s use of social media using a SWOT analysis (strengths, weaknesses, opportunities, and threats). Each student will focus on one platform and collaborate on findings. The group will make recommendations to the company’s Communication Office team.

Learning Goals: What do you aim to achieve with this activity?

The purpose of this assignment is to analyze the effectiveness of social media as a marketing tool and to identify the strengths, weaknesses, opportunities, and threats in order to make recommendations to the company Communications Office. Suggestions may include ways to improve connection to the consumer, content and consumer engagement, and to identify problems and/or inconsistencies between messaging and brand identity—especially as it relates to its social responsibility programming. Students will address Gen Ed Student Learning Outcomes associated with ethical reasoning skills.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

This activity is assigned approximately two-thirds of the way into the semester. Students will have read the chapters on digital marketing, corporate governance, and the marketing mix/SWOT analysis—all components of this assignment. Two classroom periods are dedicated to this assignment. Research and writing done outside of classroom.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

This is a low-stakes assignment. Students will have read textbook material and case studies (and discussed this material in class) that connect to and inform this assignment.

Students will address Gen Ed Student Learning Outcomes associated with ethical reasoning skills, mainly in the first three categories (ethical self-awareness, understanding different ethical perspectives/concepts, and ethical issue recognition).

Ethical Reasoning Skills (student recognizes basic ethical issues, student states position, student states core belief):
• How are consumer complaints handled? Amount of time it takes company to respond, appropriateness of response, follow-up, etc;
• What is the company mission statement? Is the company’s core mission evident in all messaging/content?
• How effective is the company’s philanthropic messaging? Is it consistent? Engaging?
• Are consumer’s engaged?
• Are company privacy policies transparent?

In addition, students identify ethical issues, which may include:
• Privacy concerns
• Issues of transparency regarding company governance and policies
• Consumer relations/consumer rights
• Use of social media in communication crises (e.g., the Starbucks racial incident in Philadelphia)
• The ethics of framing stories/content (e.g., point of view, including different and even opposing views, etc.)

Ethical Reasoning Performance Criteria met in this assignment: Ethical self-awareness, understanding different ethical perspectives/concepts, ethical issue recognition. Meet benchmark one, and perhaps some of milestone two.

*Ethical Awareness Steps: Awareness, identification of stakeholders, identification and review of resources, identify and consider multiple solutions, reflect, take action. The students will go through each step with the exception of the final “take action” step.

MKT 1100 Student Learning Outcomes—General Education
In this assignment, the students are:

1) Using the ability to use the arts and humanities as a forum for the study of values and ethical principles;
2) Demonstrating intellectual honesty and personal responsibility;
3) Discerning the consequences of decisions and actions;

Rubric for grade evaluation:
1. Analysis (Details? Level of sophistication? Shows recognition and understanding of social media ethical issues?) 25%
2. Recommendations (Are they creative, do they add value?) 25%
3. Quality of writing (Clear, concise, well-organized?) 25%
4. Quality of presentation (Clear, concise, enthusiastic, engaging, quality of response to questions?) 25%

New assignment: Fall 2018.

Please share a helpful link to a pages or post on the OpenLab

April 25, 2018

Network Brand (The Manifesto pt1)

George Larkins

Communication Design

COMD 3521 Motion Design 1

Activity Description: Provide a brief description of the activity

Students are to create a manifesto designed to launch their network. Here is where it all starts. Where they have to look within themselves and develop the courage to share their beliefs with the world. I have them start off with what they believe and what they know to be true. Ex. I believe that racism is real. I know that discrimination exists in this society.

Learning Goals: What do you aim to achieve with this activity?

My aim here is to create an environment of ethical and honest reasoning designed to withstand the pressure that business demands. In addition to aid in rebuilding their self-belief system.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

This project is part of their final. We devote two entire class sessions dealing with this. Out of class time is constantly encouraged. What I tell them is the more time you spend on a subject, the better it will become. If time permits, I share with them a video of the “Long Game, part 2.” https://vimeo.com/87448006

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

The instructions for this exercise is to start with a list of beliefs. What would do be doing right now in your perfect world? Are you preparing yourself go along with the future or are you preparing yourself to help shape the future? Do you believe that you can have an impact on this planet? Who are your design heroes, and why? And in order to do this, they have to develop the skills the right questions, not only questions from other people but of themselves as well. And have the courage to ask and answer honestly.

I will use the creative thinking value rubric. I believe it fits this activity well.

The activity went well, and yes, I will be repeating it. Why, because I believe it is an important skill set to have. That is having the courage to ask questions, be asked questions and give honest answers. My challenge has been getting students to manage the fear of being put in the spotlight. I address that issue by having students give their presentation in front of the class. One possibility would be to review some contemporary design and some history so that they would be more aware of the people that came before them. And also aid them in finding someone who could they can follow and be inspired by.

The next step here for will be to get more familiar using openLab.

Please share a helpful link to a pages or post on the OpenLab

April 25, 2018

Native American Brooklyn

Ryan McMillen

Department of Social Sciences

History 1110

Activity Description: Provide a brief description of the activity

Walking Tour of Possible Native American Sites in Brooklyn (3-part assignment)

For our first field trip of the semester, we will take an imaginative tour of downtown Brooklyn, proceeding from City Tech, through Brooklyn Heights, to the Brooklyn Promenade. Along the way we will attempt to imagine the urban landscape as it would have seemed centuries ago, before the arrival of the first European settlers.

To prepare for this, students will complete a map-based in-class exercise using the 1946 John A. Kelly map, “Indian Villages, Paths, Ponds and Places in Kings County.” Kelly was the Brooklyn Borough Historian from 1944 to 1971. Students will be divided into teams and given a copy of Kelly’s map, and a modern day map of Brooklyn. Each team will be tasked with identifying the rough modern-day location of each of the Native American sites depicted on the map, making note of key contemporary landmarks, businesses, etc. Students can be aided in this exercise by using a map app on their phones. Each team will present to the class their theory and findings concerning the modern-day location of these villages and landmarks, and this information will be collated so that finding the locations on Kelly’s map is easier in the future, and the information will be posted publicly on Openlab.

Prior to the field trip, students will be asked to visit the National Museum of the American Indian website brochure about “Manahatta,” which extensively details the way of life of the Lenape who originally inhabited Lower Manhattan. Students will have to reflect, in a short post of 200-300 words, on what the site tells them about the difference between European and Native American land-use practices. How did Native Americans imagine Lower Manhattan and Brooklyn? What did they call it? Looking at the area in the photos and illustrations provided, what would they have seen as attractive about the particular area? How would they have been able to support a flourishing community continually for thousands of years in that place, without any complex machines or metal tools?

Alternatively, how would Europeans, upon their arrival in the 1600s, have seen the region? What would they have found attractive and why?

Most importantly, how specifically would these visions have clashed?

On the field trip, the class will be led on a short walking tour to the confluence of the East River and the Bay, under the Brooklyn Bridge, with a view of Governor’s Island. Each of the appropriate locations on the map will be examined and described in-depth (Ihretonga, Marechkawieck, Pagganck, Sassians.) The students will also be asked on the walk to pay close attention to the terrain, and what can and cannot be determined about the area in the 1600s from the walk. Elevation, vegetation, and proximity to water may be some of the only aspects that can be imagined, but student discussion and close examination, using details from the previous in-class session, may turn up more insights. The aim of the walk is to pay close attention to the Earth beneath Brooklyn, as the land would have been imagined by a people who depended on it for their sustenance.

After arriving at the Promenade, the class will be split into four different groups, each representing a different “stakeholder” in the 1600s: the financiers of the Dutch East India Company, Lenape leaders/chiefs, European colonists, and Lenape villagers. Each group will be asked to fill out a sheet which asks questions about motive, reasons for habitation, plans for the future, and also, how they saw, or understood, the motives, reasons, and plans of the other stakeholders. The results of this exercise will be collected, transcribed and posted on Openlab.

For the following class session, students will be required to post a reflection about what they learned on the walk, and what, if anything, they learned about the area where they attend school as it may have been four centuries ago. They will also be asked to imagine what the area will look like four centuries hence.

https://www.heyridge.com/2015/08/the-rarely-told-story-of-the-real-bay-ridge-natives/
https://viewing.nyc/map-of-the-native-american-trails-that-evolved-into-brooklyns-major-arteries/
https://nmai.si.edu/sites/1/files/pdf/education/Manahatta_to_manhattan.pdf

Historical Map Reveals Location of Brooklyn’s Native American Burial Ground

Learning Goals: What do you aim to achieve with this activity?

1. Building camaraderie in the class via the group map assignment and the walking tour. At the outset of the class, this bonding can be important in building class cohesion.

2. Teach basic map skills and make students aware of how maps change over time.

3. Help students fulfill the Student Learning Outcome of Ethical Reasoning by making them aware of the different stakeholders involved in the Native American-European interactions in 17th century North America.

4. Incorporate place-based learning on a local level to help students broaden their understanding of the process of colonization of the Western Hemisphere.

5. Help students understand how the area surrounding the school has changed over time, and how such a period of time since European colonization is so brief compared to the amount of time Native Americans had inhabited the region.

6. Help students understand how the urban landscape obscures the natural geography of the area, but that this original geography can be seen if one knows where to look. This can also satisfy the Ethical Reasoning SLO by helping students understand the tolls different systems of land use have on the natural flora and fauna of the area.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

This lesson is given early in the semester, likely in the second week. The assignment is designed for 1-1/2 class sessions for a three-hour class, with one entire three-hour session devoted to the walking tour.

Students will be expected to spend at least an hour on the out-of-class time assignment due prior to the map-based assignment.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

The activity is designed to be given in three stages: 1) preliminary readings, 2) in-class team activity, 3) field trip attendance.

The assignment is low-stakes and designed for team-building and class cohesion, as it is given early in the semester.

Below are the actual assignments as distributed to the students:

Assignment #1 – Creating A 400-Year old Map of Brooklyn (1 hour)

Supplies: Kelly map, and cellular phones with map app (Google Maps, etc.)

For this assignment, you will complete a map-based in-class exercise using the 1946 John A. Kelly map, “Indian Villages, Paths, Ponds and Places in Kings County.” Kelly was the Brooklyn Borough Historian from 1944 to 1971. Supplementary materials on the history of some of the sites pictured will also be distributed to aid in your short presentations.

Each of you will be assigned to be in one of twelve three-person teams. One member of each team will be the recorder and the other two will be the researchers. The recorder will write down the findings of the researchers, but of course can contribute ideas during the course of the assignment.

Each team will be tasked with identifying the rough modern-day location of one of six areas of Brooklyn — Gravesend, New Utrecht, Flatlands, Bushwick, Gowanus, and Brooklyn Heights. Using a map app on your phones, the researchers will make note of key contemporary landmarks, businesses, etc., based on where they have determined the Native American village or settlement appears on the map.

After 30 minutes of research, each team will present to the class their theory and findings concerning the modern-day location of these villages and landmarks, using a projected map of Brooklyn.

Assignment #2: From Manhatta to Manhattan

Before we go on our field trip, please visit the National Museum of the American Indian website brochure about “Manahatta,” which extensively details the way of life of the Lenape who originally inhabited Lower Manhattan. Also read this well-researched post on the earliest inhabitants of what is today Bay Ridge: https://www.heyridge.com/2015/08/the-rarely-told-story-of-the-real-bay-ridge-natives/

On the OpenLab forum designed for this, post a 200-300 word reflection on what insights the reading gives into the difference between European and Native American land-use practices. How did Native Americans imagine Lower Manhattan and Brooklyn? What did they call it? Looking at the area in the photos and illustrations provided, what would they have seen as attractive about the particular area? How would they have been able to support a flourishing community continually for thousands of years in that place, without any complex machines or metal tools?

Alternatively, how would Europeans, upon their arrival in the 1600s, have seen the region? What would they have found attractive and why?

Most importantly, how specifically would these visions have clashed?

Post your response on Openlab, and please respond to at least one other student’s post as well.

Assignment #3: The Field Trip
On the field trip, we will go on a short walking tour to the confluence of the East River and the Bay, under the Brooklyn Bridge, with a view of Governor’s Island, where we will examine some of the potential locations of the Brooklyn Heights sites on the map. (Ihretonga, Marechkawieck, Pagganck, Sassians.) Pay close attention to the terrain, and what can and cannot be determined about the area in the 1600s from the walk.

After arriving at the Promenade, you will be split into four different groups, each representing a different “stakeholder” in the 1600s: the financiers of the Dutch East India Company, Lenape leaders/chiefs, European colonists, and Lenape villagers. Each group will be asked to fill out a sheet which asks questions about motive, reasons for habitation, plans for the future, and also, how they saw, or understood, the motives, reasons, and plans of the other stakeholders. The results of this exercise will be collected, transcribed and posted on Openlab.

The response to the readings is assessed based on depth of insight, although unless a student completely blows off the assignment, they should get close to full credit for the assignment.

Attendance and participation are key markers for the assignment, since it is given so early in the semester.

I have not yet employed this activity in the classroom.

Please share a helpful link to a pages or post on the OpenLab

April 25, 2018

Community Survey Report

Bridget Maley

Nursing

NUR 1030 Foundations of Caring

Activity Description: Provide a brief description of the activity

Students will walk around their neighborhood/Zip code and survey the neighborhood looking at the conditions of the buildings, stores, transportation, and health of the community.

Learning Goals: What do you aim to achieve with this activity?

• Recognize the role of health care providers in providing a protective, supportive and/or corrective environment.
• Recognize the responsibility of the nurse as a client advocate in the health care delivery system.
• Professional/Personal Development: Demonstrate intellectual honesty and personal responsibility, discern consequences of decisions and actions, demonstrate intellectual agility and the ability to manage change, work with teams including those of diverse composition, build consensus, and respect and use creativity.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

This assignment is distributed to the students during the first class, we then discuss community nursing and health during the next 2 meeting dates. The students are expected to submit the exam by week 4. The students will probably spend about 4 hours on this assignment.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

Preparation is the overview of the assignment, the written assignment that is given to the students, and the discussion of community, health, and the role of the nurse in both of those environments. I would say this is a low-stakes activity only because it doesn't have any weight on the students average, however it could be considered high-stakes because it is a requirement of the course and the student will not pass without completing the assignment.

Right now it is just at the discretion of the professor, this is a pass fail assignment. Going forward I am going to use the writing rubric and the ethical reasoning rubric when marking this assignment.

This assignment is working fairly well although I do have some students resubmit any section that was not completed properly or not addressed at all. The students seem to really enjoy this assignment because many of them have not been aware of their surroundings and just go about their business. I think it helps them to think about their neighborhoods in a new way to see how as a nurse they can offer help or assistance to the people who live in their neighborhood.

Please share a helpful link to a pages or post on the OpenLab

April 24, 2018

Poster Session

Prof Sam Kleinplatz

Social Sciences/City Tech

Psych 1101

Activity Description: Provide a brief description of the activity

Students are asked to use international research from peer reviewed Psych Journals to identify a problem and then find solutions.

Learning Goals: What do you aim to achieve with this activity?

To use open Lab concept and extend learning globally.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

Mid semester. Does require weeks of research.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

The assignment counts for 25 percent of their grade. Creativity, critical and ethical thinking are involved.

Students are graded on format, graphics, no. of journals, use of foreign materials, presentation and legacy.

They love doing it. It can stimulate more activities. Public speaking is a challenge.

Will supply rubric

Please share a helpful link to a pages or post on the OpenLab

April 12, 2018

Clinic Journals

Annie Chitlall

School of Professional Studies department of Dental Hygiene/New York City College of Technology

Princinples of Dental Hygiene Care II

Activity Description: Provide a brief description of the activity

Students will write 3 clinic journals in Dental 1200. Each journal will be written on a completed patient. The students will enter the journal on the Den 1200 open lab site. There will be an open discussion between each student and his/her clinic advisor to ensure that the journal has met all the required information listed on the handout/rubric.

Learning Goals: What do you aim to achieve with this activity?

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

Students will post a clinical journal within 48 hours of patient completion. Clinical journals are to be written after each step of patient care is completed. This activity will not occur in the classroom. Students will need about 2-3 hours out-of-class time to complete these journals if they the recommended timeline is followed.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

The students need to be able to demonstrate writing mechanics, understanding, and completeness of the assignment. Writing must be clear, concise, and correct. No spelling or grammatical errors. Extremely well organized. The student must demonstrate a sophisticated understanding of the concepts in the assignment and must address all elements in the assignment in an appropriate length. This activity is low-stakes.

There will be a grading rubric for this assignment.

Currently and from previous experience, the students do not follow the recommended timeline and rush to submit the required 3 journal entries on the deadline. The last-minute submissions or journals have not yielded positive results since most entries are missing pertinent information and students do not have an opportunity for open discussion with assigned faculty members. I would repeat this activity but will modify the requirements for submission. Students will develop a better appreciation of this assignment if after each patient care visit there is a required entry for that visit and an evaluation of their goals for a specific aspect of the patient care process was met. Over the semesters the biggest challenge is receiving these journal entries in a timely manner. Most students wait for the deadline date and post their entries at midnight, this does not allow for a discussion and often results in a low grade. Most students seem to enjoy the self-reflection portion of the assignment most.

Journal __________ Principles of Dental Hygiene Care II- 1200-Spring 2018

Criteria
4
3
2
1
Score
Completeness
Addresses all elements in the assignment and is of appropriate length
Addresses most of elements in the assignment and is of appropriate length
Missing some minor elements in the assignments
Incomplete in most respects; does not address the assignment properly

Understanding
Demonstrates a sophisticated understanding of the concepts in the assignment
Demonstrates an accomplished understanding of the concepts in the assignment
Demonstrates an acceptable understanding of the concepts in the assignments
Demonstrates an inadequate understanding of concepts in the assignment

Writing Mechanics
Writing is clear, concise, and correct. No spelling or grammatical errors. Extremely well organized.
Writing is clear and concise but may have one or two spelling or grammatical errors. Well organized.
Writing lacks clarity or conciseness and contains numerous spelling and/or grammatical errors.
Writing is unfocused, rambling, or contains serious errors in spelling and/or grammar. Poorly organized

Total:

Grade = 12/12 = 100%
Instructor Comments:

Please share a helpful link to a pages or post on the OpenLab

April 12, 2018

Designing New Services

Harry Shapiro

Hospitality

Services Marketing & Management

Activity Description: Provide a brief description of the activity

Students working in groups are requested to design a new hotel with the business or economic goal of service a specific class of customers. For example: high school students on a class trip, teams from start-ups that are traveling together for business, groups of millenial age friends who are traveling together, LGBTQ travels, folks who have any disability covered by ADA who are traveling for business or pleasure.

Specifically the students are to create several services within the hotel that are designed to appeal to the travel, describe a Servicescape for those services to "live within," and use the Service Profit Chain (SPC) to create rewards, tools and other innovations to find, hire, and create an awesome team of staff and managers.

Learning Goals: What do you aim to achieve with this activity?

The objective is for students to use critical thinking and pull-in much of what they know about hospitality to design amazing servicescapes that can support amazing new and innovative services and use the tools offered within the SPC to insure that those services are delivered effectively and efficiently.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

Throughout including the first few weeks, after the mid-term, and again towards the end of the course. In case students will have 20-30 minutes in groups. The groups are based on the normal table seating. However, diff. exercises will mix and match the students so they can interact and engage with the entire class through the exercise.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

Students should be current on reading. There is both instructor assigned reading and self assigned materials.

The goal is to refine this over the course of the term. There are several initial assessments verbally in class as well as peer assessments.

The core exercise is going to be a critical part of the final exam which will offer a summative assessment assessment: have students learned how servicescapes and the SCP work together? Have students learned how the design of a new service impacts staff & customers. How students learned how to design innovative management and reward structures to support their innovative new services.

It is going well. This is the firs term

Please see the examples from class.

Please share a helpful link to a pages or post on the OpenLab

January 11, 2018

Table Research

Harry Shapiro

Hospitality Management

HGMT 3502

Activity Description: Provide a brief description of the activity

Students "hear" a discussion about solving management problems/issues but don't really understand what that means. It's the difference between writing a paper that explains why recycling is needed (which is hardly original), vs. designing a recycling program for a business that needs such a plan..

"Research" is a tough course to teach for a variety of reasons including that most students have a deeply held concept of what it means to write a research report. In short most feel it means read what a few folks have said about a topic and repeat it back using lot's of quotes.

HGMT 3502 Hospitality Management Research Seminar – is focused on students finding original solutions to *management problems* within the industry.

While there are many ways to continue research from a in depth literature review, statistical analysis of secondary data, or going through the IRB process and collect primary data — 100% the best way for a hospitality management student to do original research is to find a management issue some place where they work, or have worked, and solve it!

Learning Goals: What do you aim to achieve with this activity?

The goal of this activity is to ask students in small groups to define what are and what are not "management issues and problems" and to understand the scoping issue between "a global issue" like fair wages and a "management issue" — how to help a specific business implement a fair wage policy that doesn't pay (for example) women less money (for the same job) as men.

Timing: At what point in the lesson or semester do you use this activity? How much classroom time do you devote to it? How much out-of-class time is expected?

1st class — first 1/2 of the first class. About 20 minutes.

Logistics: What preparation is needed for this activity? What instructions do you give students? Is the activity low-stakes, high-stakes, or something else?

I will read from the syllabus to explain why HGMT is focused on solving "management issues" and identify a few examples. Then I will ask each group to find 1 more example. Each group will present their example(s).

I will provide a list of global issues and a rubric for evaluating if it has been transformed into a management issue.

Then as a follow-up each group will be given more time to find "new" global issues and a corresponding management issue.

Teamwork and collaboration: are the groups dominated by a single student or are they as a group working through the problem.

Finding answers that fit into the rubric of a management issue.

Instructure Eval:
Discussion: post even discussion about possible topics and the focus of original research –> have students understood the scoping issue.

Student "want" to write about one or more very broad topics which they can discuss with little depth and details; whereas a typically successful paper covers one very narrow topic in super depth and detail.

If students don't really understand what type of paper is required from them, they can't really pick a topic.

They (typically) pick global topics of interest to them (recycling, diversity, etc.) but the rarely go to the next level and pick a narrowly scoped topic that allows to solve a problem with actionable details.

Please share a helpful link to a pages or post on the OpenLab

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