Returns

 

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We have temporarily extended our standard 30-day return period to an extra 30-days due to Covid-19.

Please note that it may take longer than usual to process returns and issue refunds. Thank you for your patience.

Customers will have a total of 60-days to process returns

 

Here at Ellie Mae, we design our sweaters with high-quality fabrics. Our designs are comfortable, created uniquely, and fashion striking. We thrive to make our customers feel striking, confident, and valuable. Our designs are high made from high-quality fabrics that will completely uplift our customers. we are quality and one of a kind.

FAQs

  • All items being returned must be packaged in the original form of packaging. 
  • Items must be unworn and undamaged. 
  • The original receipt must be included in the return shipment.
  • If you would like to exchange an item you must go through the return process for us to issue a credit to you.

How to Return?

  1. Click the Contact us tab and email us with your order number and what items you want to return. we will send you your return label.
  2. Print out the return label.
  3. Place the items you’re returning and place it in its original packaging with the original receipt. 
  4. Place items into an equally sized box.
  5. Tape up the box with the return label on top and drop it off at your local carrier.

If you are having trouble with the return process please contact us and we will be glad to help.

Have any questions? Click the Contact Us tab and we will get back to you in no time.