Concierge Assignment

Concierge Marketing Assignment and Oral Presentation f18

Concierge Marketing Assignment

20% of total course grade

Selection of NYC Attraction is Due Before Class Begins, Week 8

Written Assignment is Due in Class, Week 11

Presentations will be Conducted Week 11 and 12

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Role

You are the Chief Concierge of an upscale hotel in Manhattan; you will conduct research to learn about a historically significant tourist attraction in New York City. This information will be used when you conduct a team training.

Identify a hotel

Task

Consider all that New York has to offer visitors and New Yorkers alike, consider a tourist attraction that has historic significance to the culture of New York; perhaps a museum, an art gallery, a park, a sports arena, a restaurant, monument, festival and so much more. Make a list that contains four historically significant New York tourist attractions and find a resource stating why it is significant.

List Four NYC attractions of interest

Choose one location to research and visit.

Research 1) what is the attraction’s significance to the culture of New York? 2) Why does the author consider it a tourist attraction? 3) what makes the attraction unique?

During your site visit 1) identify the perceived demographic of visitors, 2) seek examples of hospitality you witnessed, 3) take photographs of unique features of the tourist attraction

­Format (three steps)

Assignment selections

  • Post your chosen tourist attraction on OpenLab as a response on the “Experiential Learning Assignment” page (do not create a post). Include a brief statement as to why this site is significant to the culture of New York including a reference
  • Only one student per attraction

Written portion, 2-2½ page essay (10% of total grade)

  • APA format and standards, proper grammar, sentence structure, spelling…
  • Minimum of three credible references
  • Exhibit the ability to evaluate the importance of the tourist attraction or historically significant location to the New York City hospitality industry
  • Provide evidence of the importance of employees as a part of the product and how an employee influences the guest’s experience.
  • See writing rubric

 

Oral presentation (10% of total grade)

  • Students will be divided into groups (each person will work independently)
  • Students will conduct a two minute presentation in small group settings of 3-4 people, no questions will be asked at this time (see oral communication rubric)
  • Students should be prepared to repeat their presentation 4- 6 times to both classmates and faculty members
  • Upon completion of the small group presentations, students will have the opportunity to ask individual questions to their classmates, one minute
  • Students will nominate their peers’ presentation for a variety of “Best of…” awards.

 

Student Learning Outcomes
Upon completion of this assignment, students will be able to:

  • Discuss scope of the hospitality and tourism industry
  • Gather information from observation in regard to the hospitality industry from a local, national and global perspective
  • Evaluate and examine hotel classifications
  • Engage in high impact and industry specific written and oral communication

41 thoughts on “Concierge Assignment”

    1. Gharbia Bhatti

      I will be visiting Bowling Green Park in Manhattan. Bowling Green plays a significant role in the history of New York, New York was purchased for twenty four dollars from the Native Americans at this exact location. Also the rebellion against the British also started at Bowling Green Park.
      Mary L. Booth, History of the City of New York. 1st ed. Vol. 1.( New York, NY: W.R.C. Clark, 1867), 88.
      Website information retrieved from : https://blogs.shu.edu/nyc-history/2016/11/14/bowling-green/

      Reply ↓
    3. Yulkiris

      I would like to visiting the statue of liberty Ellis Island

      I choose this attraction because it’s One of the main attraction for tourist also how come i live in New York and never been here. This is An American family immigration historic center Since 1886 representing freedom ,liberty and opportunities .The Ellis museum Between 1892 and 1954 which more than 12 million immigrants passed through Ellis Island’s to enter the us in search of a better life.

      Courtesy National park service “New York statues of liberty national monument”( Agust 11,2018 )

      https://www.nps.gov/articles/liberty.htm
      https://americasbesthistory.com/abh-statueisland.html

      Reply ↓
    4. Yulkiris

      I would like to visiting the statue of liberty Ellis Island

      I choose this attraction because it’s One of the main attraction for tourist also how come i live in New York and never been here. This is An American family immigration historic center Since 1886 representing freedom ,liberty and opportunities .The Ellis museum Between 1892 and 1954 which more than 12 million immigrants passed through Ellis Island’s to enter the us in search of a better life.

      Courtesy National park service “New York statues of liberty national monument”( Agust 11,2018 )

      https://www.nps.gov/articles/liberty.htm
      https://americasbesthistory.com/abh-statueisland.html

      Reply ↓
  2. Declan Mulligan

    I will visit Flushing Meadows-Corona Park in Queens, New York.

    I plan to visit this location in Queens because this park has historical significance, as well as many educational and recreational activities for all ages. Flushing Meadows-Corona Park is home to the Queens Museum, New York Hall of Science, and Citifield Stadium which is home for the Mets baseball team.

    Kral, G. (2013, January 21st). Visiting Flushing Meadows-Corona Park. Retrieved from https://www.newsday.com/news/new-york/visiting-flushing-meadows-corona-park-1.4485593

    Reply ↓
  3. Bria Glenn

    I will be visiting the 9/11 Memorial & Museum

    I chose this attraction because it is a very important piece of New York History. Also, it includes two parts, a memorial that remembers the nearly 3,000 people killed during 9/11. As well as the museum which shows you the implications of events that led up to the attack.

    9/11 Memorial & Museum. (2018). Retrieved from
    https://www.911memorial.org/about-museum

    Reply ↓
  4. Angela Li

    I will visit the High Line / Chelsea area.

    I would like to visit this area because I hear about it all the time. Living in NYC for more than 20 years and I never walked the High Line!! Its a 1.45 mile walk total across the whole high line.

    Sachs, Andrea. “An End-to-End Walk on the High Line in Manhattan.” The Washington Post, WP Company, 2018, http://www.washingtonpost.com/graphics/2018/lifestyle/travel/high-line/?noredirect=on&utm_term=.916ccd5eb043.

    Reply ↓
      1. Yulkiris

        I would like to visiting the statue of liberty Ellis Island

        I choose this attraction because it’s One of the main attraction for tourist also how come i live in New York and never been here. This is An American family immigration historic center Since 1886 representing freedom ,liberty and opportunities .The Ellis museum Between 1892 and 1954 which more than 12 million immigrants passed through Ellis Island’s to enter the us in search of a better life.

        Courtesy National park service “New York statues of liberty national monument”( Agust 11,2018 )

        https://www.nps.gov/articles/liberty.htm
        https://americasbesthistory.com/abh-statueisland.html

        Reply ↓
  6. Gharbia Bhatti

    I would like to visit Bowling Green in Manhattan. Bowling Green has historical significance to New York, New York was purchased from the Native Americans at Bowling Green for a mere amount of $24.00 . The rebellion against the British Monarchy also began at Bowling Green . Bowling Green is known to be the oldest park in New York City.

    Mary L. Booth, History of the City of New York. 1st ed. Vol. 1.( New York, NY: W.R.C. Clark, 1867), 88.
    Website information Retrieved from : https://blogs.shu.edu/nyc-history/2016/11/14/bowling-green/

    Reply ↓
  9. Laura Fung

    I will be visiting the New York Public Library Stephen A. Schwarzman Building.

    I chose this attraction because it is a place that not many New Yorkers and tourists know about. It is the main branch of New York Public Libraries which stores over 15 million books. This library is located centrally in Manhattan and its architecture is so different from all the buildings surrounding it.

    Calhoun, Ada. “The Unruly Pleasures of the Mid-Manhattan Library.” The New Yorker, 22 Feb. 2016, https://www.newyorker.com/books/page-turner/the-unruly-pleasures-of-the-mid-manhattan-library

    Reply ↓
  13. Nayalynn

    I will visit the Grand Central Terminal.

    The Grand Central Terminal is a commuter rail terminal located at 42nd street and Park Avenue in Midtown, Manhattan. It is known to be the oldest business in which first opened up in 1913, a lot of stores to roam around and spend time enjoying the view at the station.

    Morrison, C. (2016, November 14). Grand Central Terminal, Retrieved from https://blogs.shu.edu/nyc-history/2016/11/14/grand-central-terminal/

    Reply ↓
  14. Dennis Guzman

    I will visit the Empire State Building.

    Located in Midtown Manhattan, this point of interest is a must-visit as the Empire State building is the few tallest buildings in the world, and is relevant to the NYC Skyline, and is part of any NYC vacation. There are over 102 floors alongside a observatory deck for visitors to take a view of NYC, the reason why this landmark attracts over 3.6 million people a year!

    The Empire State Building. (n.d.). Retrieved from https://www.nyctourist.com/empire1.htm
    https://www.nyctourist.com/empire1.htm

    Reply ↓
  15. josefina Pineyro

    I will visit the Edgar Allen Poe Cottage.

    This cottage is the former home of American writer Edgar Allan Poe. It is located on Kings-bridge Road and the Grand Concourse in the Fordham neighborhood of the Bronx. This cottage is not to far from my home, yet i’ve never been. I chose this location because I get to experience the environment where this historical legend wrote some of his best work.

    Edgar Allan Poe Cottage. (n.d.). Retrieved from https://historichousetrust.org/house/edgar-allan-poe-cottage/

    Reply ↓
  16. Jaycee Fernandez

    I will visit Domino Park in Williamsburg, Brooklyn.

    This park is rich in history and known previously as where the infamous Domino Factory once operated. I want to visit here because I’ve heard about it from a friend who has told me about the beautiful location by the east river where people visit the modern attractions while they witness the rich history of the factory preserved in time behind them.

    Osborne, C. (2018, August 7). Stay Connected. Retrieved from https://www.pps.org/places/domino-park

    Reply ↓
    1. Darlenis Diaz De Jesus

      For some reason is not letting me edit my comment, however like we spoke about yesterday I would like to change my location.

      I would like to visit/walk the Brooklyn Bridge All the way from the first point to the end.
      I would like to experience walking the Brooklyn Bridge because this is a very famous bridge that connects Brooklyn to Manhattan. Also this is the longest suspension bridge in the world.

      Britannica, T. E. (2018, October 26). Brooklyn Bridge. Retrieved from

      https://www.britannica.com/topic/Brooklyn-Bridge

      Reply ↓

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