Author Archives: Cynthia

One world Observatory -Cynthia Alicea

The One World Observatory now stands near the site of where the Twin Towers one stood tall. Now its the tallest building on the West Hemisphere.  It provides an experience for its guests that is interactive and informational about New York City. Its a unique experience and gives you amazing views of Brooklyn bridge, Empire State building, Statue of liberty and most of Manhattan and New jerseys sky line. It has succeed in turning one of the most grim areas of New York city into place of celebration and joy.

The Carlyle Site Visit Reflection – Cynthia Alicea

What was the most significant information you learned while on the site visit?

I learned that the guest are always right. To always be friendly to everyone you meet no matter if its a guest or other staff member. While walking through the Carlyle I observed the way the staff members interacted with each other and with the several guest we encountered. It really showed me how the employees and management take pride in their customer service.

How did you feel about going to The Carlyle?  

I was very excited to go to the Carlyle. I have only walked outside of the building. I have always wanted to stay there. I was also excited to learn more about the different management positions and hear from their side what it took for them to get to the position they are at now. I didn’t expect many of them to have started at entry level positions. That gave me hope that there is room to move up entering this field.

Brooklyn Bridge (Historic/Heritage Tourism) Cynthia Alicea

During our visit to the Brooklyn bridge you learned and saw many historic things about the area. The Brooklyn Bridge for example was built back in 1883 and it was such new technology that people were afraid to cross it. Being that my topic is Historic tourism i learnt that the area around the park used to be nothing for land fills and factories. people used ferries to cross the water to get to work; now people still do but more to enjoy and the ride. The ferries themselves have a long history connecting Brooklyn and Manhattan. Until the bridge came along Brooklyn was a completely separate city from New York. the bridge made it possible to bring these to cities together. Tourist are attracted to this area because of its history and scenery. even though the history isn’t jumping out at you. There are plaques  all around explaining what events took place there. There is so much more history behind the Brooklyn bridge waterfront then we may even know.