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Chapter Summary 14
Leadership comes from leaders, people who can work, manage and direct all those surrounding them to work efficiency and obediently. They help companies succeed and flourish. Leadership cannot consist of followers, because if followers lead, then there are just humans copying humans with no direction, causing chaos. Leaders should always be ready and prepared for any challengers thrown their way, they should be a role model for others and encourage/inspire everyone with the same goals. Leaders are not reckless and they set goals on what they want and need. They accomplish plans with the help of their followers. When looking for a leader, they should find the three factors of charisma, intellectual stimulation and individual consideration. Some examples of great leadership mentioned were MLK, who gave the “I had a Dream” speech and Herb Kelleher who helped found an airline that at one point “eliminated unnecessary services and utilized secondary airports”, all to offer low-cost tickets. At the end it talks about Hospitality Management and what management means, what they are responsible for and expected to do and how they complete tasks/take care of the place they manage.
Finally, the last chapter! But then that means no more class. (sad face)
Chpater 14 is about Leadership and Management. Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way. Leaders can and do make a difference when measuring a company’s success. For Transactional Leadership, there are three important factors: 1. Charisma, 2. Individual consideration, 3. Intellectual stimulation. Management is simply what managers do: Plan, organize, make decisions, communicate, motivate, and control. Managers also need other major skills: Conceptual skills, Interpersonal, Technical. Leaders and managers need to steer the organization on a path of sustainability for all associates to follow.
Chapter 14
In order to be a good leader, an individual should be charismatic, enthusiast, have a lot of initiative, be unselfish and have a knowledge, to name some of the characteristic needed for a good leader. In hospitality this individual should be able to empower his employees, and empathized career development. Also it needs to be organized and plan accordingly so the goals are accomplish.
In the industry this leaders are called managers. Their responsibilities goes from motivate the employees, supervised them, organize and plans the task and responsibilities.
A good manager is efficient, meaning that its goal will be getting the most done with few or zero errors and or inputs.
base on chapter 14 it talks about the leadership and management. Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way. Leaders know what they want and why they want it and they are able to communicate those desires to others to gain their cooperation and support. In transformational leadership there are three important factors, Charisma, Individual consideration and Intellectual stimulation. At the end it talks about hospitality management. Management is the process of working with and through others to accomplish organizational goals in an efficient and effective way. Manager is also the major skill to leader and coach approach.
Strong emphasize on being a leader as well as the attributes that make you a leader. I honestly didn’t take much from the first half of the slides that involved leadership, it was just defining being a leader. The approach in becoming a leader was something though, Empowering employees stood out to me because it reminded me of what my old managers would do in my previous two jobs. The managers would always give me certain “power” or responsibilities that would ask more of me and therefore I would have to rise to the occasion. It’s another way of having employees do more and I believe it makes the employees feel better about their contributions, therefore happier employees in my opinion.
As far as the Key management functions, maintaining high morale is very import ant. I have been in jobs before surrounded by the most disgruntled employees you have ever met. Employees like these would find so many different to slack off and deliberately milk time. It was up to certain managers to motivate and recognize the employees that should be there. As I read on, that would fall into Interpersonal skills I guess.
Im glad Ethics was mentioned as I feel it’s very important in how people handle situations and wether or not one in such a position would treat others “right”. The want the moral values of your manager, to be more along the ideals you feel are socially correct.
CHAPTER 14
Chapter 14 is about leadership and management.Leadership means different things to different people around the world, and different things in different situations. The word “leadership” can bring to mind a variety of images.
However, In this chpater I learnt that “Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.”
In the transformational leadership model, leaders set direction and help themselves and others to do the right thing to move forward. Process by which a leader is able to bring about desired actions from others by using certain behaviors, rewards, or incentives.
There most important factors of transformational leadership are :
-Charisma
-Individual consideration
-Intellectual stimulation
Examples of Excellencein Leadership : Dr. Martin Luther King, Herb Kelleher, Bill Fisher, Richard P. Mayer.
Management is defined as “the process of working with and through others to accomplish organizational goals in an efficient and effective way”
Managers plan, organize, make decisions, communicate, motivate, control the efforts of a group to accomplish predetermined goals, and establish direction.
Leadership is a key ingredient that goes hand and hand with success. The traits of great leaders are common and most often include the ability to communicate, high enthusiasm, initiative and most of all integrity. The ability to Influence others with a vision can be challenging. Through experience and education, Leaders can learn many of these traits needed in the Hospitality industry. Some of the great leaders of our time as mentioned in chapter 14 are Martin Luther king Jr. And Herb Kelleher. Both of these men cared about people and spent a lifetime in order to improve the quality of life for others. These men also had great managing skills and lead by example. I a few years ago in DFW when Southwest Airlines was just starting out; with the concept that everyone helps each other. Mr. Kelleher was found rollinh his sleeves-up and assisting fleet service clerks (baggage handlers) loading bags; in order to get an on time departure. On one other occasion he wore a costume of a chicken and greeted customers and fellow employees alike. Creating a positive and memorable occasion as people boarded their plane. Does this mean all great leaders make great managers? I don’t believe so! In order to be a great Manager one must be able to plan, coordinate and communicate effectively with an end state on mind. Have you met any managers that can’t lead, but some how accomplish the task?
Chapter 14 discusses Leadership and Management. In the business world leadership in management is very important to possess. Most companies success are based off the strengths of their leaders. An ineffective leader is unlikely able to be successful. A leader must be able to influence their groups into achieving what they set forth for the company.
Some qualities that a good leader must possess are unselfish traits, endurance, dependability, courage, loyalty and initiative. A leader usually knows what they want and why they want it. When leading in a hotel you must be decisive, follow through in anything you say and have career development programs for your co-workers. Managers are seen as leaders as well are responsible for planning decision making and motivation. Managers must focus on strategical planning for their hotel and organizational missions they they set forth for themselves. Being able to bring as much revenue and profit to the hotel is what makes a manager most successful in the eyes of the bosses.
Ligia Cardenas
May 6, 2015
Chapter 14
In this chapter I learned about leadership and management. Leading is the process by which a person with a vision is able to influence the activities and outcomes of others in a desire way. A leader is a person that can be trusted to do certain task that other employees won’t do it with excellence. In any industry a leader is the one that help a business become more successful. In the hotel industry a general manager is consider a leader since he has an important role. Leaders can make the difference when measuring the company’s success. Mangers at the other hand focus most of their time on strategic planning and the organization mission. Managers are responsible for planning, organizing, making decisions, communicate, motivate, and stablish direction.
In this chapter we learn about leadership and management. Some of the leadership traits that a person has is courage, decisiveness, dependability, enthusiasm, knowledge and initiative. Some of the common practices among leaders are to challenge a process, inspire a shared vision, enable others to act, model the way and encourage the heart. There is also a process in which a leader is able to bring about desired actions from others and this is called transactional leadership. Some of the approaches to becoming a hotel leader are to be decisive, follow through, select the best, empower employees and enhance career development. Managers plan, organize, make decisions, communicate, motivate, control the efforts of a group to accomplish predetermined goals and establish direction. There are three different types of managers: front line manager, middle managers and top managers. Top managers don’t get much involved with the day to day tasks. The managerial skills are: conceptual, interpersonal, and technical.The difference between leadership and management is that with leadership one creates opportunities, seeks opportunities, changes organizational rules, provides a vision to believe in strategic alignment and one must motivate and inspire people. One must also have ethics and morals for success.
In chapter 14, they speak about leadership and management. Leaders are very important to have around because they keep everyone on track. They make a difference, whether big or small and have a significant influence on a group. It gives some tips when you are near becoming a hotel leader. Some tips are to always follow through, empower employees (lift them up), be decisive, etc. I feel that I am currently a great leader according to the traits that are listed. Some traits are courage, unselfishness, knowledge and many more.
Management has to do with working together with others to accomplish goals in an effective way. The management functions are to plan, organize, make decisions, communicate, motivate and control. There are three levels of managers. The first is a front – line managers, who are better known as supervisors, then there is the middle managers who fall between front–line managers and the top managers and they are responsible for short to medium range plans. They usually manage the front-line managers. Lastly, there are the top managers. They are above the other two types of managers and is responsible for making medium to long range plans. We also see the distinct differences between leadership and management.
Chapter 14 talks about leadership and management. Its important to have a good leader because the way business will run in good or bad way depends on the leader. Management is very important because by managing things you can either accomplish or lose they things that should be done in the right way. Its good to have a good leader you can depend on that will run the business or restaurant positively. There are important factors of transformational leadership and they are charisma, individual consideration and intellectual stimulation.
Chapter 14 is about leadership and management. There are many leadership traits some of which include judgment, justice, knowledge, courage, etc. Leaders always know what they want and why they want it. Martin Luther King is a good example of an excellent leadership. In hospitality management, managers focus most on planning and their organizations mission. Some skills that managers always need are conceptual skills, interpersonal skills, and technical skills. Ethics and morals have become a big part of hospitality decisions.
In chapter 14 was about leadership and management. Leadership is shown by some with a high position then you that is considered a leader. Leaders should always be ready and prepared for any challengers thrown their way. They should be a role model for others encourage and inspire their team to have the same goals as you have. Management is the process of working with others to accomplish goals in an efficient and effective way. Managers have to know how to take the best with the worst. A manager has to know how to take care of a company and also make sure that the company is growing. The difference between leadership and management is that with leadership one creates opportunities, seeks opportunities, changes organizational rules, provides a vision to believe in strategic alignment and one must motivate and inspire people
Chapter 14 I can say can be my favorite chapter since it is everything I would want to be and I would like to take that challenge of becoming that and that is a leader. Leadership takes a lot of everything because you are about everything for the company and you represent it strongly. What I learned from this chapter was that for great leadership skills it takes courage, judgment, knowledge, loyalty, unselfishness, integrity and much more. What I also learned from this chapter was that leadership skills can be tested through situation that are deal with customers and employees and the way that they are settle will make the reputation of your company or business.
Chapter 14 is about leadership. Being a leader takes responsibility and skill in your job. To me, a leader is a person with vision is able to influence customers and people around you to help your company to strive to do better. What I learned from this chapter is certain steps to become a leader and how we should implement this when you are on the job.