Eliana Placencia


Module 4: Task 3




Article 1. 


LINK: https://www.skillsyouneed.com/ips/nonverbal-communication.html


NOTES: “ Non-verbal communication includes facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics).”


“Non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication. Indeed, some estimates suggest that around 70 to 80% of communication is non-verbal!”


“Facial expressions are particularly hard to control, because we cannot see ourselves to know what we are doing. We may, therefore complicate communication by trying to convey one message consciously, while in fact conveying quite another unconsciously.”


“ For example, a nod of the head between colleagues in a committee meeting may mean something very different from when the same action is used to acknowledge someone across a crowded room, and again when two people are having a social conversation.” 


“ Non-verbal communication consists of a complete package of expressions, hand and eye movements, postures, and gestures which should be interpreted along with speech”


“It is essential to remember that non-verbal cues can be as important, or in some cases even more important, than what we say.”


“People tend to have much less conscious control over their non-verbal messages than of what they’re actually saying.” 


Types of Non-Verbal Communication

There are many different types of non-verbal communication. They include:

  • Body movements (kinesics), for example, hand gestures or nodding or shaking the head, which are often the easiest element of non-verbal communication to control;
  • Posture, or how you stand or sit, whether your arms are crossed, and so on;
  • Eye contact, where the amount of eye contact often determines the level of trust and trustworthiness;
  • Para-language, or aspects of the voice apart from speech, such as pitch, tone, and speed of speaking;
  • Closeness or personal space (proxemics), which determines the level of intimacy, and which varies very much by culture;
  • Facial expressions, including smiling, frowning and blinking, which are very hard to control consciously. Interestingly, the broad facial expressions that show strong emotions, such as fear, anger, and happiness, are the same throughout the world; and
  • Physiological changes, for example, you may sweat or blink more when you are nervous, and your heart rate is also likely to increase. These are almost impossible to control consciously and are therefore a very important indicator of mental state.




LINK: https://www.helpguide.org/articles/relationships-communication/nonverbal-communication.htm



 “ it’s not the words that you use but your nonverbal cues or “body language” that speak the loudest. Body language is the use of physical behavior, expressions, and mannerisms to communicate nonverbally, often done instinctively rather than consciously.” 


“Whether you’re aware of it or not, when you interact with others, you’re continuously giving and receiving wordless signals. All of your nonverbal behaviors—the gestures you make, your posture, your tone of voice, how much eye contact you make—send strong messages.”


“They can put people at ease, build trust, and draw others towards you, or they can offend, confuse, and undermine what you’re trying to convey. These messages don’t stop when you stop speaking either. Even when you’re silent, you’re still communicating nonverbally.” 


“Your nonverbal communication cues—the way you listen, look, move, and react—tell the person you’re communicating with whether or not you care, if you’re being truthful, and how well you’re listening.”


5 roles non verbal communication plays 









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