36 hours report #1

pg. 18

1. Morning Shift – Starts at 7:00 am

Mid Shift – 10 am – 7 pm

Evening Shift – 3:00 pm – 11:00 pm

Night Shift – 11:00 pm – 7:30 am

2. Two unique differences between hospitality businesses and other business sectors are :

Outstanding guest satisfaction. We must get the guests input.

Our perishability. It is a constant struggle to make ends meet when it comes to our business revenue.

pg.23

1. Marriott’s “Spirit to serve” includes the belief that people are number one, a commitment to continuous improvement and overcoming adversity and good old fashioned dedication to hard work and having fun while doing it.

2. Corporate philosophy embraces the values of the organization including ethics, morals, fairness and equality.

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