Occupancy – how many rooms is occupied in the hotel.

Housekeeping standards – all rooms should look the same.

Turn- down- service- refreshing the room while the guest is already in the room ( chocolate on the pillow, fixing the bed, close the curtain )

Revenue management- helps to predict consumer demand to optimize inventory and price availability in order to maximize revenue growth.

A Restaurant- restaurant at Park Lane Hotel is serving breakfast, lunch and dinner.

A Place to Work – Kitchen at Park Lane Hotel.

Amenity – gym at the Park Lane Hotel.

Expression of Hospitality – they had a table ready for us and each of us got water bottle, pen, notebook and candies.