Visiting the Park Lane Hotel was a great experience. Getting to see a little behind the scenes of how  large hotels operate was fun. We learned that many of the departments closely work together because without one another the hotel could not run at its fun potential. I was more interested in the housekeeping aspect. When we visited that departmemt i noticed pictures of how the room is supposed to be set up and that the room attendants are to follow these guidelines to insure a uniform look in every room. Also that the housekeeping department works closely with the front desk. Without the front desk they wouldn’t be able to know which rooms need special care for VIP guest or when a rooms needs to be cleaned in general. Also the housekeeping manger said that the room attendants are like the “eyes and ears” of the hotel. They’re in the rooms so often that they know how appliances are to run, which they can report to the engineering department to take care of. One thing that i did take away from the visit is no matter how bad of a day you’re having that it’s always good to make one guest your priority. By doing this you make the trip for the guest as memorable as possible by going above and beyond to make sure they enjoyed their stay and if they come back to visit they’ll ask for you.