The most significant information i learned was about revenue management and the huge impact it has, for an example they need to make sure they are selling the the hotel at its maximum occupancy and Park lane’s average occupancy is 97% yearly. The revenue management department doesn’t only work with numbers, they also work with promoting their site and make sure people see their site before they see a online travel agency (OTA). I also learned about how housekeeping strands are met, for an example at the Park Lane hotel have communication  by utilizing walk-talkies in order to make sure where they are and to make sure they their on task. On the tour i also saw some expression of hospitality like when we were heading to the cafeteria and a man was passing by and he held the door for on of his co workers probably thinking that he was going to head out, you might say this is just manners but its what hospitality is all about. Overall i enjoyed the tour and learned many things and heard some advice from some of the workers there for when i do work at a hotel, like not bringing your problems to work, always keeping a smile, and also the front desk manager said “try to focus at least on one person throughout their stay and make it memorable for them so for when they do come back, they’ll remember you and might even ask for you”.