During the visit to the Park Lane I learned a lot and I appreciate the time the industry leaders provided to us. I will continue this network by sending thank you notes to each person I met and to also send messages to them when I find interesting material to share. Using LinkIn and Instagram would be a valuable way to stay connected.

There was much I liked at the Park Lane. First and foremost is their generosity is providing service not only to their guests but to the future leaders of our industry, our students. The hotel was at 100% occupancy and meeting rooms were in use but still, the heads of many departments provided us with their time and their knowledge. I learned about how they can generate revenue from a room that might not otherwise be used (the Helmsely Suite) and how choosing one guest to impress each day can help ensure a deeper sense of guest satisfaction. Guest satisfaction is important to many of their stake holders as expressed by the Hotel General Manager, Andrew,

As for the scavenger hunt. I heard many words and took the following photos. I will leave you to define the words you heard.

Executive Committee

ADR

OTA

Forecast (two types!)

occupancy (their average is at the peak of the industry)