Faith I. Robertson

OBJECTIVE: To obtain a rewarding position while fulfilling the social needs of others and applying my knowledge in a challenging work environment

EDUCATION: Kingsborough Community College Brooklyn, NY 01/11 – 06/12
Associates of Liberal Arts, A.A Graduated 06/12
New York City Technical College CUNY Expected Graduation 06/15
Concentration: Human Services minor African Studies

HRA Job Opportunity Specialist Brooklyn, NY 02/12-present

• Provide adequate service to New Yorkers under the federal/state regulations such as housing, medicaid and supplemental needs
• Make referrals to specified programs for either housing, job development,
• Monitor each case accordingly with regards to housing, medical and supplemental needs
• Provide support and employment related services to persons in need wile promoting individual and family self-sufficiency
• Report and form of of fraudulent activities Monitor each case accordingly with regards to housing, medicaid

Administration for Children Services (Temporary Position) New York, NY 01/10-02/12
Position: Retention Case Specialist
• Analyze (ACS) child welfare data to ensure program accuracy and precision
• Processes closing case information in an expedient turnaround time via WITS
• Reviews childcare data to reflect the system’s corresponding information
• Organizes medical and legal foster care documents attentively for storage
• Maintains the system’s functions for accurate data reinforcement
• Very knowledgeable of the WITS data base program

Administration for Children Services New York, NY 08/07-12/09

Position: Case Planner Assistant

• Refer clients for intervention and planning services for families and individuals to assist in permanency for foster children
• Conduct home visits to foster home to ensure safety throughout the home
• Input and update client information into agency database viaConnections
• Very knowledgeable of clients service plan and goals to be accomplished
• Work directly with biological parents to ensure reunification with family
• Observe visits and record detailed contacts between child and biological parents
• Write permanency reports and attend court hearings

New York Public Library New York, NY 01/97-9/04
Clerical Associate
• Input all materials into the database system to be borrowed by the public
• Arranged all documented work in Picture Collection to an updated catalog system base
• Ordered and discharged books into the system
• Supervised and scheduled pages according to the availability

SKILLS: Strong computer knowledge of POS, WMS, PAM, CONNECTIONS, DYNIX and WITS program
Windows applications e.g. Microsoft Word, Access, Excel, and PowerPoint
Detail-oriented with exceptional communication and writing skills

REFERENCES: Available upon request