Online Help Info

For technical assistance please check each of following resources:
Note: Information workshops for Blackboard are available at the following link:  I strongly recommend you attend one or contact the ITEC
(especially if you still encounter any trouble logging into the system or using Blackboard for your learning needs.)
Contact at the following email address provided at:
========= For help with CUNYFirst: claiming or accessing your CUNYfirst accounts or with viewing/modifying your information,
please contact the Administrative Help Desk at (718) 260-5626
———– * Don’t forget the Student Handbook available at:
To simply sign into your email account, click on “Log-in to my email”
To find out what your email address is, just click “What is my email”
=========== help with accessing the Blackboard system for completing your most important assignments, quizzes,
and exams, please check the following links…
+++ To register for a CUNY Portal account (from which you can access the Blackboard system) 1. Go to the CUNY website: 2. Click on Portal Log-in. 3. Click on Create New Account. 4. Select the Student Option. 5. On the User Validation screen enter your Last Name, Social Security Number, and Date of Birth. 6. Verify your information and click Confirm. 7. Enter and confirm your password on the Password Reset Screen. 8. Write down the username given, or change it to something you will remember. 9. Enter and Confirm a password. The password must be at least 6 characters Choose a password that you will remember. 10. Click Save, and your CUNY portal account will be created.
Student Computing Help Desk Location: Namm Hall 124C Phone: 718.260.4900 Email:
Website: Hours*: Mon. – Fri. 9 a.m. – 5 p.m. *Hours change throughout the semester to accommodate for peak activity times. Please visit our website to see posted hours for the current semester.
As listed in your “Student Handbook” at “The Student Computing Help Desk is available to assist students with technology related questions regarding the CUNY Portal, Blackboard, eSims, DegreeWorks, ePermit, student email and the wireless network. “


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