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Informative Message

3) The purpose of this assignment was to make an informative goodwill letter draft having Avis Budget Group  address a customer’s complaint as well as explaining to the client the benefits of the new self-service system.

One of the main difficult problems I had with this assignment was not addressing the problem the client was saying as well as helping him to solve it. With this, I had to come up with a way to say to him as quickly as possible how I can get him to an agent as well as how using this new system he doesn’t like benefit him.

Portfolio Document #3 – Informative Message

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