Syllabus

New York City College of Technology

The City University of New York

SYLLABUS

Department of Communication Design
 

COMD3562: UX and UI Design

 

Spring 2022, Section HE95

Class Meeting: Mondays 6:00-9:20pm
 | Pearl 124 and Zoom

Office Hours: Mondays 5:00-6:00pm | Pearl 123

Instructor: 
Professor Noreen Whysel

Email: nwhysel@citytech.cuny.edu

Book a Meeting: http://www.calendly.com/comd-nwhysel

COURSE DESCRIPTION

User Experience (UX) Design is an essential component in developing websites, applications, and any other type of product intended to be used by people. This course examines the leading concepts of user—centered design through readings, discussions and assignments. Practical concerns include evaluation of technology needed to create or maintain websites; and exploration of a step-by-step process for creating products using flow charts, wireframes and prototypes. Students will also gain an understanding of issues surrounding usability on the Web, knowledge management and Web strategy.

2 cl hrs, 2 lab hrs, 3 cr.

Prerequisites

COMD 3562 UX and UI Design

Course Objectives

INSTRUCTIONAL OBJECTIVES ASSESSMENT
For the successful completion of this course, students should be able to: Evaluation methods and criteria:
Define and explain basic concepts of UI/UX, Information architecture, product management and the role of Designers. Students will demonstrate competency in written exercises and presentations leading up to an investor pitch.
Define and explain the applications of UI/UX, Information architecture and product management. Demonstrate production workflow methodologies (like AGILE) to tackle complex problems in order to come up with a pertinent design solution. Students will demonstrate competency by completing two projects and presenting their process.
Demonstrate a proficiency in using current industry-standard Information Architecture (IA) tools and methods. Demonstrate how to choose the most appropriate method or approach for a specific project. Group and individual interaction projects.
Speaking: the student will demonstrate the ability to articulate him/herself using relevant industry-specific vocabulary Evaluate through class discussion and two project presentations.
Social Interaction: The student will demonstrate the ability to work in teams, including people from a variety of backgrounds, and build consensus. Evaluate the collaboration and integration of the team during the group project, class participation and group presentation.

Course Platform

This is a Hybrid course. The first and last sessions and two additional sessions are scheduled to be online while the remainder will be on campus at Pearl 124. Please check the course schedule carefully for which classes are online and which are on campus.

For course materials and assignments, we will use Blackboard and Open Lab. Additional materials will be shared via a shared Class folder on OneDrive. As a CUNY student you have access to OneDrive and Microsoft 365 via your City Tech email. Transfer students should connect with me or the department CLTs for access. All online sessions will be conducted via Zoom. All in person classes are in Pearl Room P-124.

I will post links to readings, lectures notes, handouts and assignments to the course page in Blackboard. While most lectures will take place on campus, there may also be recorded, video lectures and demos as well as live demos and discussions via Zoom or Blackboard Collaborate. 

Lecture materials and handouts including this syllabus are organized in OneDrive in a shared folder called “Class Folder”. You will be responsible for doing any pre-work, which may include watching videos, reading articles, posting on a discussion board or other activities that you do on your own. We will also employ collaboration tools such as Trello, Slack, Miro, and prototyping tools such as Adobe XD and Figma. My goal is to get you familiar with tools that design teams currently use in practice.

Student Office Hours

Office Hours are for you and are an important part of your education. I will be available on Mondays and Thursdays at 5:00-6:00pm for office hours in Pearl 117 or on Zoom. You may make Zoom appointments with me via Calendly (https://www.calendly.com/comd-nwhysel) or walk in. I encourage you to meet with me, either individually or in groups, as often as you need, to discuss assignments and group work, clarify class topics, share your ideas and concerns, review tests, discuss portfolio or job/internships and to address any other matters where I might be helpful. 

Teaching/Learning Method

  • Lectures and readings/videos
  • Demonstrations
  • Project based labs
  • Research assignments
  • Individual and Group work
  • Blackboard/Open Lab

No Required Text

There are no required texts for this course. Readings and videos will be assigned from various online, open-access sources, including the Interaction Design Foundation library (https://www.interaction-design.org/literature), the Nielsen Norman Group (https://www.nngroup.com/articles/) and other sources.

Suggested Texts (Not required)

While there is no assigned textbook, the following books are relevant and frequently cited in UX and UI design.

About Face 3.0. by Alan Cooper.

The Design of Everyday Things: Revised and Expanded Edition by Don Norman.

Communicating Design by Dan Brown.

Information Architecture for the World Wise Web by Jorge Arango, Peter Morville and Louis Rosenfeld.

Lean UX: Designing Great Products with Agile Teams by Jeff Gothelf.

Managing Chaos by Lisa Welchman.

The User Experience Team of One: A Research and Design Survival Guide by Leah Buley.

Additional Resources

Additional required readings and suggested readings may be drawn from online and other resources listed in the following document:

http://bit.ly/COMD3562-UX-Resources

Attendance (College) and Lateness (Department) Policies

Attendance is important to success in this class. Both absences and arrival more than 15 minutes after the start of class will be marked. If excessive, the instructor will alert the student that he or she may be in danger of not meeting the course objectives and participation expectations, which could lead to a lower grade.

Academic Integrity Standards

Students and all others who work with information, ideas, texts, images, music, inventions, and other intellectual property owe their audience and sources accuracy and honesty in using, crediting, and citing sources. As a community of intellectual and professional workers, the College recognizes its responsibility for providing instruction in information literacy and academic integrity, offering models of good practice, and responding vigilantly and appropriately to infractions of academic integrity. Accordingly, academic dishonesty is prohibited in The City University of New York and at New York City College of Technology and is punishable by penalties, including failing grades, suspension, and expulsion.

Mobile Phone Use

Most of your courses are going to prohibit the use of mobile phones and other electronic devices during class. In this course you will make a lot of drawings and sticky note maps and you may need to take pictures of your work. You may also want to use your phone to test prototypes that work in a mobile environment. For these reasons, mobile phones and other devices are permitted; however, you must limit your phone, laptop or tablet use to course-related activities while class is in session. If your phone behavior is disruptive you will be asked to take it out of the classroom. If you do not have a mobile phone or a camera with the ability to transfer files to a computer or flash drive, please let me know so we can have a plan for preserving your work for your project reports.

Grading

40% Individual and Group Projects

20% Project 1: Research Project (Group)

20% Project 2: Prototype (Individual)

30% Homework

10% Weekly Quizzes

10% Reading Response/Discussion

10% Class Preparation/Participation

Letter Numerical Range Grade Points

A 93-100.0 4.0

A- 90-92.9 3.7

B+ 87-89.9 3.3

B 83-86.9 3.0

B- 80-82.9 2.7

C+ 77-79.9 2.3

C 70-76.9 2.0

D 60-69.9 1.0

F 59.9 or less 0.0

Expectations

Students must complete and turn in all homework assignments within a week from the day they were assigned – the next class meeting – unless otherwise indicated. Late assignments will receive a grade penalty. It is very important to keep up with the homework throughout the semester as much of the work builds on prior assignments. These exercises form the backbone of your UX/UI knowledge and most of them are required to be included in your final prototype and presentation. Missing homework assignments or major projects will result in significant grade penalties.

Should you miss a class, you are expected to contact the professor to learn what you missed. Students must come to class prepared and ready to work and discuss the weekly readings.

Schedule of Classes

HE93 meets on Mondays from 6-9:20pm. This is a Hybrid class. Some sessions including the first and last day of classes and two additional sessions are online and the remainder will be on campus in Pearl 124, unless otherwise noted. The City Tech Meeting Grid for Spring 2022 is at https://www.citytech.cuny.edu/registrar/docs/spring_2022_meeting_grid.pdf

The following are key dates for HE93:

Remote Sessions

January 31: First Day of class will be on Zoom

March 21: Session is on Zoom

March 28: Session is on Zoom

May 23: Last Day of class is Presentation Day and will be on Zoom

Vacation Dates

February 21: Presidents Day – College is Closed

April 18: NO CUNY CLASSES – Spring Break

Please check email for announcements of any COVID-related or other changes to on-site class schedule.

Topics

The following is a general outline of topics — the order may change as the semester progresses. Professor Whysel may add, switch or remove lecture content or assignments during the course of the semester to accommodate calendar events and holidays or guest speakers. Any changes will be communicated before the class and on Blackboard.

All class resources are located at: http://bit.ly/COMD3562-Course-Folder

All Homework/Reading Assignments: http://bit.ly/COMD3562-HW-Instructions

These resources have been migrated to OneDrive very recently. If you have any trouble accessing materials, please contact Professor Whysel for instructions.

 

Class Outline

CLASS DATE /

LOCATION

CLASS OUTLINE DELIVERABLES
January 31

Zoom

This session takes place via Zoom!

Lecture Topic – Intro to UX and UI Design

  • Introductions
  • Review Syllabus
  • Review Course Tools
  • Design Principles
  • What are UX and UI Design?

Laboratory Exercise

  • End-to-End Design Studio

I will send you a link to the student survey.

Post your reading response to Slack at https://comd-whysel.slack.com.

Week 1 Homework

  • Student Survey
  • Reading Response

Due: Monday, February 7

2 February 7

P-124

Note: This and following classes are on Campus in Pearl 124 unless otherwise noted.

Lecture Topic – UX Workflow

  • UX Roles and Workflow
  • UX Design Approaches and Context
  • Software and Resources
    • Kanban
    • Gannt Chart
    • Miro Boards
  • Group Project Kickoff
  • Week 2 QUIZ

Laboratory Exercise

  • Trello exercise
  • Software Tutorial (Adobe XD or Figma)

Invite me to your Trello board, then post a screenshot to Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com.

The Week 2 Quiz is available on Blackboard in the Assignments page.

Week 2 Homework

  • Trello workflow
  • Reading Response
  • Week 2 Quiz

Due: Monday, February 114

3 February 14

P-124

Lecture Topic – UX Research Part One

  • UX Research Techniques
  • Stakeholder Interviews
  • Problem Definition
  • Feature Prioritization

Laboratory Exercise

  • Creating a Problem Statement
  • Feature Prioritization

Group work will be documented in Miro and tasks will be managed in Trello. Each group will share a Miro board and a Trello board. Add your completed deliverables to your group Miro board and post a link to the board in the Assignment page on Blackboard. Each week decide who will be the project manager. The PM will move the current week Trello card to Doing and as your group completes items, check them off in the card and move the card to Done.

Post your reading response to Slack at https://comd-whysel.slack.com.

Week 3 Homework

Assignment A

  • MoSCoW Map
  • Feature Prioritization chart
  • Discussion Guide Trello Update
  • Reading Response

Assignment B

  • Interview Responses

Assignment A Due: Monday, February 21

Assignment B: Monday, February 28

Post deliverables to your Group Miro board and share links on Blackboard Assignment page.

NO CLASS February 21 Presidents Day – No Classes NO CUNY CLASSES
4 February 28

P-124

Lecture Topic – UX Research Part Two

  • Problem Definition, Revised
  • Empathy Map
  • Customer Journeys
  • Personas
  • Jobs to Be Done
  • User Scenarios
  • QUIZ

Laboratory Exercise

  • Synthesizing Research
  • Create Persona and Scenarios

Add your completed deliverables to your group board including your individual interview responses. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com.

The Week 4 Quiz is in Blackboard on the Assignments page.

Week 4 Homework

  • Empathy Map
  • Persona
  • Journey Map
  • Trello Update
  • Reading Response
  • Week 4 Quiz

Due: Monday, March 7

5 March 7

P-124

Lecture Topic – Sketching and Ideation

  • Sketching
  • Prototyping
  • Paper Prototype

Laboratory Exercise

  • 8-Up Warm-up Exercise
  • Creating an Empathy Map, Customer Journey Map and Lo-Fi Prototype

Add your completed deliverables to your group board including your individual sketches. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com

Week 5 Homework

  • Sketches
  • Trello Update
  • Reading Response

Due: Monday, March 14

6 March 14

P-124

Lecture Topic – Information Architecture

  • Wireframes and Navigation
  • Mind Maps and Concept Maps
  • Affinity Diagrams
  • Card Sorts
  • QUIZ

Laboratory Exercise

  • Card Sort analysis

Add your completed deliverables to your group board. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com.

The Week 6 Quiz is in Blackboard on the Assignments page.

Week 6 Homework

  • Card Sort
  • Trello Update
  • Reading Response
  • Week 6 Quiz

Due: Monday, March 21

Post to your card sort results to your Group Miro board

7 March 21

Zoom

This session takes place via Zoom!

Lecture Topic – Ethics and Accessibility

  • Design Ethics (Monteiro video-11 minutes)
  • Addressing Culture and Demographics
  • Accessible Design

Laboratory Exercise

  • Website accessibility report

Post your Accessibility report to Blackboard. This is an individual assignment. There is no group homework this week.

Post your reading response to Slack at https://comd-whysel.slack.com.

Week 7 Homework

  • Accessibility Report
  • Trello Update
  • Reading Response

Due: Monday, March 28

8 March 28

Zoom

This session takes place via Zoom!

Lecture Topic – Design Critique

  • Presentation Tips
  • Understanding Your Audience
  • Critique vs Criticism
  • Report Format

Laboratory Exercise

  • Design Studio Exercise 2
  • Practice Presentations

Post to your Group Miro board.

Post your reading response to Slack at https://comd-whysel.slack.com.

Week 8 Homework

  • Group Presentation
  • Trello Update
  • No Reading Response

Due: Thursday April 4

9 April 4

P-124

Lecture Topic – Group Presentation Day

  • Project 1 Group Presentations and Critique
  • QUIZ

Complete the Group Critique form. Links to the presentations are available on the form. You may wish to add notes and comments to the form as the presentations take place.

Post your reading response to Slack at https://comd-whysel.slack.com.

The Week 9 Quiz is in Blackboard on the Assignments page.

Week 9 Homework

  • Group Critique
  • Trello Update
  • Reading Response
  • Week 9 Quiz

Due: Monday, April 11

10 April 11

P-124

Lecture Topic – Interaction Design

  • What is IxD?
  • Task/User Flows
  • Buttons and Other Controls
  • Forms
  • Low- to Mid-Fidelity Prototyping
  • UI Design Patterns

Laboratory Exercise

  • Create User Flow and App Wire Flow

Copy the Individual Miro board template and rename “[your name] Individual Project.” Invite Professor Whysel to your board. Do the same with the Individual Trello board. Then post a link to your completed deliverables for Week 10, including a link to your draft prototype, to your individual Miro board. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com.

Week 10 Homework

  • Task List
  • User Flow
  • Wireframes/ Wireflow
  • Prototype draft
  • Trello Update
  • Reading Response

Due: Monday, April 25

No CLASS April 18 Spring Recess – College is Closed NO CUNY CLASSES
11 April 25

P-124

Lecture Topic – Usability Testing

  • Expert Reviews
  • Moderated and Unmoderated User Testing
  • User Test Script
  • Severity Ratings
  • Privacy, Consent and Testing Ethics
  • QUIZ

Laboratory Exercise

  • Cognitive Walkthrough
  • Heuristic Analysis
  • Moderated Test Script
  • Consent Form

Add your completed deliverables for Week 11, including a link to your updated prototype, to your individual board. Post a link to the board in the Assignment page on Blackboard. Note that there is a separate due date for the script and the actual test.

Post your reading response to Slack at https://comd-whysel.slack.com.

The Week 11 Quiz is in Blackboard on the Assignments page.

Week 11 Homework

Assignment A

  • Moderated Test Script
  • Consent Form 

Assignment B

  • Part One: 
  • Pat Two: User Test Report
  • Trello Update
  • Reading Response
  • Week 11 Quiz

Assignment A Due: Monday, May 2

Assignment B Due: Monday, May 9

12 May 2

P-124

Lecture Topic – Branding

  • Brand Experience
  • Brand Foundation
  • Design Systems 
  • Content Strategy and Governance

Laboratory Exercise

  • Work on logo and brand foundation
  • Begin to build wireframes and a working prototype of the feature in Adobe XD or Figma.

Add your completed deliverables for Week 12, including a link to your draft prototype, to your individual board. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com

Week 12 Homework

  • Brand Foundation
  • Logo
  • Trello Update
  • Reading Response

Due: Monday, May 9

You have extra time for this since the User test is due next week. Submit Week 12 Branding homework at the same time as Week 13 Visual Design homework.

13 May 9

P-124

Lecture Topic – Visual Design

  • What is Visual Design
  • Color
  • Typography
  • Grid
  • Style Guides
  • Final Essay Assignment

Laboratory Exercise

  • Create a style guide
  • Continue to mock up Project 2 prototype
  • Test your prototype with classmates

Add your completed deliverables for Week 13, including a link to your draft prototype, to your individual board. Post a link to the board in the Assignment page on Blackboard. Not there is a separate due date for the script and the actual test.

Post your reading response to Slack at https://comd-whysel.slack.com

Week 13 Homework

  • Style Guide
  • Trello Update
  • Final Essay

Style Guide Due: Monday, May 16

Essay Due: Monday, May 23

Submit to Blackboard and your Individual Miro Board.

14 May 16

P-124

Lecture Topic – Trends

  • Design Trends
  • Possible Guest Lecture, Panel or field trip

Laboratory Exercise

  • Work on final project and presentation

Add your completed prototype and presentation for to your individual Miro board and the class Showcase board. Post a link to the board in the Assignment page on Blackboard.

Post your reading response to Slack at https://comd-whysel.slack.com

Week 14 Homework

  • Individual Presentation
  • Trello Update
  • Individual Prototype
  • Reading Response

Due: Monday, May 23

Submit to Blackboard and your Individual Miro Board.

15 May 23

Zoom

This session takes place via Zoom!

Project 2 – Presentation Day

  • Individual Prototype and Presentations

Please make sure your prototype and presentation are ready and posted to the Class Showcase Miro board. And post your final essay assignment to Blackboard by the end of the day.

Congratulations! And Enjoy your Winter Break

(And if want to do an INC, please let me know by next week. There are forms and deadlines).

Readings

Readings for each week are due the following week. There will be one reading from the list below and an additional one or two articles that I will assign occasionally. I will let you know if there is an additional reading.

Reading responses will be on Slack. Look for a Slack invitation to join our course slack and your class channel. Next, log in to Slack and answer the question posted before the next class at http://comd-whysel.slack.com in your class channel. I may add or change a reading, so please check Slack for the latest version which will be posted after class each week.

Reading responses should be at least two sentences long and be relevant to the question prompt and to your class projects where indicated. Please check spelling, grammar and cite any external sources you would like to share.

Readings are listed below by the week we are discussing the article. For example, the “Week 2 UX Workflow” reading is assigned on Week 1. Please be prepared to discuss this reading on Week 2. 

Week 1: What is UX and UI Design?

What is User Experience (UX) Design? Interaction Design Foundation.  https://www.interaction-design.org/literature/topics/ux-design

What is User Interface (UI) Design? Interaction Design Foundation. https://www.interaction-design.org/literature/topics/ui-design

Week 2: UX Workflow

Designing for The Human Side of Banking by Jesse James Garret. Medium. https://medium.com/capitalonedesign/designing-for-the-human-side-of-banking-28897220defb

Week 3: User Research Part 1

When to Use Which User-Experience Research Methods by Christian Roger. Nielsen Norman Group.

https://www.nngroup.com/articles/which-ux-research-methods/

Week 4: User Research Part 2

Methods to Help You Define, Synthesize and Make Sense of Your Research by Rikki Friis Dam and Yu Sieng Teo. Interaction Design Foundation

https://www.interaction-design.org/literature/article/methods-to-help-you-define-synthesise-and-make-sense-in-your-research

Week 5: Sketching

7 Reasons for UX Sketching by Chris Spalton. Nielsen Norman Group

https://www.nngroup.com/articles/which-ux-research-methods/

Week 6: Information Architecture

Card Sorting: A Definitive Guide by Donna Spencer & Todd Warfel. Boxes and Arrows.

https://boxesandarrows.com/card-sorting-a-definitive-guide/

Information Architecture Expert Panel – Part One by Amy Jiménez Márquez. Boxes and Arrows.

https://boxesandarrows.com/information-architecture-expert-panel-part-one/

Week 7: Ethics and Accessibility

Video: Mike Monteiro, How Designers Ruined the World. An Event Apart. https://aneventapart.com/news/post/how-designers-destroyed-the-world-by-mike-monteiro-an-aea-video

A Designers Code of Ethics by Mike Monteiro. Mule Design. https://muledesign.com/2017/07/a-designers-code-of-ethics

Week 8: Design Critique

Feedback without Frustration (video): https://scottberkun.com/2011/feedback-without-frustration-video/

How to Give and Receive Criticism by Scott Berkun

https://scottberkun.com/essays/35-how-to-give-and-receive-criticism/

How to Get Better Feedback by Scott Berkun

https://scottberkun.com/2013/how-to-get-better-feedback/

Week 9: Presentation Day

No Reading Assignment

Week 10: Interaction Design

Turn User Goals into Task Scenarios for Usability Testing. Nielsen Norman Group.

https://www.nngroup.com/articles/task-scenarios-usability-testing/

Write Better Qualitative Usability Tasks: Top 10 Mistakes to Avoid. Nielsen Norman Group.

https://www.nngroup.com/articles/better-usability-tasks/

Week 11: Usability Testing

Usability Testing 101, by Kate Moran. Nielsen Norman Group.

https://www.nngroup.com/articles/usability-testing-101/

How To Setup a Mobile Usability Test by Kim Flaherty. Nielsen Norman Group. (video): https://www.nngroup.com/videos/how-setup-mobile-usability-test/

Severity Ratings for Usability Problems by Jakob Nielsen. Nielsen Norman Group.: https://www.nngroup.com/articles/how-to-rate-the-severity-of-usability-problems/

Week 12: Branding

Brand Is Experience in the Digital Age by Kate Kaplan. Nielsen Norman Group.

http://www.nngroup.com/articles/brand-experience-ux/

Additional reading TBD

Week 13: Visual Design

What is Visual Design? By the Interaction Design Foundation https://www.interaction-design.org/literature/topics/visual-design

The Building Blocks of Visual Design by Yu Siang Teo. Interaction Design Foundation.

https://www.interaction-design.org/literature/article/the-building-blocks-of-visual-design

5 Principles of Visual Design in UX by Kelley Gordon. Nielsen Norman Group.

https://www.nngroup.com/articles/principles-visual-design/

Week 14 – 15: Trending Topics, Final Reading (counts as a Quiz)

I will post a selection of videos from a recent design conference to Slack after class. Please pick one video and write at least three paragraphs summarizing:

  1. What did the speaker talk about? What did you find interesting?
  2. How does it relate to something you learned about in class?
  3. How might you use it in future interactive design projects?

Project Descriptions

Project 1: Group Project – UX Research Report/Presentation

The GROUP project consists primarily of user research and low fidelity prototype you can use to perform a user test. You will work in groups of four to five students.

  • Cover page including:
    • Team Names
    • COMD 3562 UX and UI Design, Section OL48
    • Professor: Noreen Whysel
  • Problem Definition
  • MoSCoW Map and Feature Prioritization chart
  • Competitive Analysis/Business Plan Canvas
  • Interview Script
  • User Research artifacts

    • Empathy Map
    • Persona
    • User Scenario
    • User Journey Map
    • Card Sort Results
  • Low Fidelity prototype
  • User Test Results

Project 2: Individual Project – Prototype and Presentation (2 parts)

The INDIVIDUAL project consists of a branded, high-fidelity prototype you can use to perform a usability test. You will create the prototype based on the research completed in the group assignment. 

Part 1: UX Design Report/Presentation

  • Cover page including:
    • Your Name
    • COMD 3562 UX and UI Design, Section OL48
    • Professor: Noreen Whysel
  • Revised Problem Statement
  • Branding and Style Guide
  • User Flows and Wireflows
  • Working Prototype
  • User Tests Results

Part 2: Prototype

You will create a working prototype of your website or application using Adobe XD or Invision. It does not have to be a completed website or App store ready. Most likely it will be a single activity or user task, such as a login, onboarding or other activity. It does need to demonstrate a complete user task, such as a login flow or other activity.

COMD IT Services

Key Resources:

  • Luis Vasquez – Senior College Laboratory Technician
  • Michael Cannetti – Senior College Laboratory Technician
  • www.comdcltfaq.wordpress.com  (Also link to Openlab for notifications and updates.)
  • comdclt@gmail.com
  • lvasquez@citytech.cuny.edu
  • mcannetti@citytech.cuny.edu
  • (929)320-0338
  • Google Chat with comdclt@gmail.com email.
  • Students can use Google Chat for Chat Tech Support Questions.
  • Slack Chat is available for Faculty only.
  • One A.M. CLT (Michael) 8am-4pm.
  • One P.M. CLT (Luis) 1pm-9pm.

Office of Computer Information Services:

  • Faculty IT Support: helpdesk@citytech.cuny.edu
  • Student IT Support: studenthelpdesk@citytech.cuny.edu
  • OCIS Phone Number: (718) 260-5626
  • Student HelpDesk Number (718) 260-4900
  • 9am-5pm
  • Website: it.citytech.cuny.edu

Blackboard Support:

Computer Loaner Program:

ADOBE CC 2021:

  • CUNY Student ID Usernames will not work off campus.
  • Adobe does not work on a Chromebook.
  • CUNY is working with Adobe to change the contact in order to give students use off campus. TBD when that will happen.

Remote and Virtual Desktop Solutions:

  • LabStat Remote Desktop.
  • Apporto Virtual Desktop.
  • http://www.citytech.cuny.edu/virtual-lab/
  • https://gpnet.citytech.cuny.edu/global-protect/login.esp

Basic Tips:

  • Use Microsoft One Drive with your CUNY Login to backup data to the cloud.
  • Follow the COMD Facebook page at Communication Design at Citytech and Instagram @comd_citytech
  • Apple Keyboard Shortcuts:  https://support.apple.com/en-us/HT201236
  • You will need a USB-C Adapter for MacBooks to connect external storage devices.

Remote Desktop to the Classrooms:

  • First you must install the VPN Client.
  • Then once you’ve done that, you’ll to make sure that you’ve signed into the VPN with your Citytech ID credentials and you make sure that you are linked to gpnet.citytech.cuny.edu
  • Then you go to www.citytech.cuny.edu/virtual-lab
  • Choose General Labs or Academic Labs and then choose a COMD Computer.
  • Click Connect next to the computer name.
  • Hit Allow.
  • You will see the IP Address of the computer.  Hit Connect again.
  • Type in Student with a capital S in the user name.  (No Password.)
  • Hit Connect Again.
  • It will bring you to the log in screen on that computer in the classroom.  Hit Student and you are in.

How To documents and videos:

Virtual Labs Demo Videos:
https://comdcltfaq.wordpress.com/2020/08/25/article-51-8-25-2020-virtual-labs/

Virtual Desktop Connection Issues for Mac:
https://comdcltfaq.wordpress.com/2020/08/27/8-27-2020-virtual-desktop-connection-issues-for-mac/