Chapter Summery

2 Responses to Chapter Summery

  1. Brittany Petersen says:

    Chapter One basically starts off with the origin of the word Hospitality, which comes from the French word hospice. Taverns, Inns and coffee houses were some of the first establishments providing these hospitable services to people all over from China, Europe, India and Egypt. Two famous coffee houses from the 17th century, Cafe Florian on the Piazza and San Marco are still open today. Some well known people to our American history were apart of the ‘tavern movement’, George Washington’s revolutionary headquarters was held in the Frauncis Tavern, our 2nd President John Adams actually owned a tavern from the years 1783-1789. As time went by there’s an evolution of all things ‘hospitality’ from starting out with taverns and coffee houses now there are French chefs who migrated to New Orleans for opportunity and brought their delicious recipes and wonderful dishes that originated with the British with them. There were cookbooks and recipe books being made and published. Hotels, motels, fast food restaurants etc began to increasingly be introduced after World War II. Hospitality businesses were successful in North America and abroad.
    The pineapple is the symbol that represents hospitality, the actual fruit was brought from the West Indies by European explorers in the 17th century. In this field we service the people, customers and consumers so it is our job to exceed our guest expectations whether it be a restaurant visit or a hotel stay. What may seem like little encounters that don’t mean much like taking an order or bringing a check actually mean a lot to both the worker and the person receiving the service. It is the opinion and the perception of our organization from the people we service that will have a role in determing if the business succeeds or flops. The success of the business not only lies on the consumer but heavily on the amount of work the team and staff puts in to ensure that all guest needs are met and surpasses their expectations.

  2. BrittanyP says:

    Chapter One basically starts off with the origin of the word Hospitality, which comes from the French word hospice. Taverns, Inns and coffee houses were some of the first establishments providing these hospitable services to people all over from China, Europe, India and Egypt. Two famous coffee houses from the 17th century, Cafe Florian on the Piazza and San Marco are still open today. Some well known people to our American history were apart of the ‘tavern movement’, George Washington’s revolutionary headquarters was held in the Frauncis Tavern, our 2nd President John Adams actually owned a tavern from the years 1783-1789. As time went by there’s an evolution of all things ‘hospitality’ from starting out with taverns and coffee houses now there are French chefs who migrated to New Orleans for opportunity and brought their delicious recipes and wonderful dishes that originated with the British with them. There were cookbooks and recipe books being made and published. Hotels, motels, fast food restaurants etc began to increasingly be introduced after World War II. Hospitality businesses were successful in North America and abroad.
    The pineapple is the symbol that represents hospitality, the actual fruit was brought from the West Indies by European explorers in the 17th century. In this field we service the people, customers and consumers so it is our job to exceed our guest expectations whether it be a restaurant visit or a hotel stay. What may seem like little encounters that don’t mean much like taking an order or bringing a check actually mean a lot to both the worker and the person receiving the service. It is the opinion and the perception of our organization from the people we service that will have a role in determing if the business succeeds or flops. The success of the business not only lies on the consumer but heavily on the amount of work the team and staff puts in to ensure tht all guest needs are met and surpasses their expectations

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