#6 Enhance employee’s motivation

I found an interesting thing of increasing employee’s motivation. The two-factory theory which was an idea of Frederick Herzberg that presented in 1950. The point of the two-factory theory or motivation-hygiene theory states employees feel satisfy by recognition, achievement, responsibility,etc that including the job or job position, which is called motivators. Employees feel dissatisfy by working condition, salary, benefit, etc that including the work environment or related elements, which is called hygiene factors.

Motivation is important element for successful business. If employees have passion to do their job, the contribution by employees can help the company gain more profit and prestige. For example, Ritz-Carlton hotel company is a well-known brand all over the world because of the best customer service. Everyone knows Ritz-Carlton offers the high quality service and environment for every guest. The employees get well treat from the company, so they are willing to work for the company.

two-factory

#5 Elements of Diversity

For employees who work in the foreign business, or for students who study in a different countries, diversity is a big challenge to them. They should have an open mind to accept and respect of other people’s idea, behavior, religion, etc. Moreover, they can learn new things from each other in the new environment.

Because I am the only child in my family, my parent always allow me to do what I want. However, when I got my first job in a bakery. learn a lot of thing. One thing is to hide your emotion when you are serving someone. Sometimes, when you meet a customer who has a bad emotion, you cannot use the same emotion toward to customer. Even the customer makes you feel bad, you should adjust yourself, and do better to satisfy the customer. If you get in an environment, you should respect the cultural and rules. Even you don’t understand or dislike. It is a multifarious environment in the world.

#4 Blog Post: The benefit of cross cultural training

Because of the increasing globalization, people tend to visit different countries and experience other culture which is totally different from them. Hotels are the important place for tourism. They cannot only satisfy with a group of people, they should make visitors from other countries happy. Moreover, a cross cultural training program may bring a positive reputation to all over the world by Internet, newspaper, or advertisement.

I think cross cultural training can provide a good communication between customers and employees because when you travel to a new location, and cannot explain your idea to other people. You will feel depressed. For example,if an employee can speak my language when I have a difficult time with front desk clerk in a foreign country hotel, I must feel very excited because I meet a person that I can express my problem and help me to solve it. That’s why I think cross cultural training is important to hotel industry.

#3: The amazing thing

The amazing thing about cross training is a good opportunity for employees to really get in the company because the cross training gives them other professional knowledge out of their field, and also make them have passion to love their jobs. Cross training does not only give employees a learning process for other departments, but also another point of view from different job position. I think the goal of cross training is to find a balance way for different departments to communicate. If an employee has the cross training experience, he/she will know the working progress from other departments, so he/she can help to solve the problem very quick. It can decrease the dispute from one department to other department.

#2: Issues/problems that related to my topic

Cross training can help a business to save workers because workers can work in different positions such as a housekeeping can work as a front desk agent. It means the business can save money for hiring more employees to do the job. This is an advantage for a business. Moreover, cross training can make employees feel important to the company because if the company does not care about employees, they cannot get the training program to enhance their work abilities. Also, not every employee can get the change to join in the cross training. It is a motivation for employees to do their best, and make employer satisfying their job performance.

When employee is trained in a foreign country, cross training will be a disadvantage point because of culture and language. In a foreign country, language is a big problem for training people because they are not native speaker. They will misunderstand and may cause a communication problem.

#1: Why I choose this topic?

My topic for this research project is about cross training. Cross training means an employee who is working in sales, but he/she may work in the kitchen. The reason why I choose this topic because I read a case that talked about Ritz Carlton has a cross training program for employees. Employees are cross trained to do multiple jobs in Ritz Carlton.

I think this is an interesting topic for me. How cross training can affect both of employees and the business? Is that helpful for establishing a good relationship to employee and motive them to work in the organization? I want to find more interesting things during I am doing the research paper.